HR Coordinator (People Resource Coach)

Connect Partners; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

CONNECT Partners in Vancouver seeks a People Resource Coach – Workforce Scheduling & Learning to ensure we have a skilled, prepared and reliably coordinated workforce. This role focuses on proactive scheduling, problem-solving, and continuous improvement to support both staff and clients.

Join a team committed to people-first staffing in a 24/7 service context, with emphasis on orientation, learning, and collaborative scheduling strategies to sustain high-quality care and continuity for those we

Qualifications

• Experience in workforce scheduling or staffing coordination, preferably in healthcare or a 24/7 service environment.
• Experience managing complex schedules and responding to changing staffing needs.
• Ability to stay calm, organized and solution-focused when priorities shift.
• Strong problem-solving skills, initiative and the confidence to make decisions within responsibilities.
• Experience coordinating employee orientation, training or learning activities.
• Excellent communication and relationship-building skills, with fairness, consistency and confidentiality.

Responsibilities

• Develop and maintain schedules reflecting service needs, employee availability, qualifications and priorities.
• Respond to unexpected absences or staffing gaps with timely, practical solutions.
• Identify scheduling patterns and anticipate workforce needs to reduce recurring pressures.
• Coordinate new employee orientation, mandatory training, renewals and ongoing learning opportunities.
• Build positive working relationships and help employees navigate scheduling and learning processes.
• Partner with Recruitment & Employee Experience Coach to connect recruitment, onboarding, scheduling and development.
• Help strengthen systems and processes by proposing practical improvements.

Skills

Workforce scheduling

Staffing coordination

Healthcare scheduling

24/7 service environment

Problem-solving

Communication

Tools

Scheduling software

Digital systems

Job description

Help us build a strong, supported and well-prepared team.

At CONNECT Partners, we believe that the quality of support we provide starts with the people who deliver it.

We support people living with disabilities and complex health needs to redesign their lives in community, away from institutional care. Our approach is grounded in relationships, choice, learning and the belief that everyone deserves the opportunity to live a meaningful life.

We're looking for a People Resource Coach – Workforce Scheduling & Learning to join our team at Cambie Gardens in Vancouver.

This is an opportunity for someone who enjoys working with people, thrives on solving problems and understands the importance of having the right people, with the right skills, in the right place at the right time.

About the role

As our People Resource Coach – Workforce Scheduling & Learning, you'll play an important part in helping our team work well together and ensuring we have a skilled, prepared and reliably coordinated workforce.

CONNECT Partners operates 24 hours a day, seven days a week. That means staffing needs can change quickly, unexpected absences happen, and finding the right solutions often requires creativity, sound judgment and timely action. We're looking for someone who is comfortable with that reality, can stay calm when things get busy and enjoys finding practical solutions.

As part of the People Resource team, you'll also participate in a shared after-hours on-call rotation, helping ensure timely support when staffing needs arise outside regular business hours. An additional stipend is provided for this responsibility.

But this role is about more than filling shifts. We want someone who can look beyond today's scheduling challenges, recognize patterns, anticipate needs and help us build more reliable, fair and sustainable workforce practices.

You’ll also play an important role in coordinating employee orientation, learning and development, working closely with our People Resource Coach – Recruitment & Employee Experience to create a connected approach to supporting employees throughout their time with CONNECT.

What you’ll be doing

Workforce scheduling: Develop and maintain schedules that reflect service needs, employee availability, qualifications and operational priorities.

Day-to-day problem-solving: Respond to unexpected absences, staffing gaps and changing needs, working with employees and leaders to find timely, practical solutions.

Looking ahead: Identify scheduling patterns, anticipate workforce needs and help develop approaches that reduce recurring staffing pressures.

Orientation and learning: Coordinate new employee orientation, mandatory training, certification renewals and ongoing learning opportunities.

Employee support: Build positive working relationships, communicate clearly and help employees navigate scheduling and learning processes.

Working together: Partner closely with our Recruitment & Employee Experience Coach to connect recruitment, onboarding, scheduling and employee development.

Continuous improvement: Help strengthen our systems and processes, bringing forward ideas that make our work more effective, consistent and sustainable.

What we’re looking for

We're looking for someone who brings strong organizational skills, sound judgment and a genuine interest in people.

Ideally, you’ll have:

Experience in workforce scheduling, staffing coordination or a related people resources role, preferably in healthcare or another 24/7 service environment.

Experience managing complex schedules and responding to changing staffing needs.

The ability to remain calm, organized and solution-focused when priorities shift or unexpected challenges arise.

Strong problem-solving skills, initiative and the confidence to make decisions within your responsibilities.

Experience coordinating employee orientation, training or learning activities.

Confidence using scheduling, workforce management and other digital systems.

Strong communication and relationship-building skills, with an understanding of fairness, consistency and confidentiality.

Experience working in a unionized environment would be an asset.

Most importantly, you’ll be someone who takes ownership, follows through and works collaboratively to find solutions. You’ll recognize that effective scheduling is about more than filling vacancies – it’s about supporting employees, maintaining continuity for the people we serve and helping the whole team work well together.

Why CONNECT?

CONNECT Partners is a place where we’re continuing to learn, grow and challenge ourselves to do things better.

You’ll be joining a team that cares deeply about the people we support and recognizes that supporting our employees well is essential to doing that work well.

This is an opportunity to contribute your experience, bring forward new ideas and help us build workforce practices that are both effective and sustainable.