Housing Worker

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) in Toronto seeks a Housing Worker to provide direct support to individuals accessing hostel and drop-in services, helping them secure safe, sustainable housing and navigate tenancy rights.

You will work with multiple teams to deliver integrated, client-centered housing solutions, including outreach to landlords, eviction prevention, and ongoing case management. This is a unionized role reporting to the Supervisor of Shelter Programs.

Qualifications

• Diploma or degree in social work, community services, or related field.
• Minimum 2 years’ housing, advocacy, and/or case management experience.
• Strong knowledge of Toronto housing system, landlord-tenant law, and community resources.
• Experience with eviction prevention, housing outreach, and mediation.
• Ability to engage individuals with complex needs including mental health, addictions, and justice involvement.
• Effective written and verbal communication; teamwork in interdisciplinary settings.

Responsibilities

• Assess client needs and develop short- and long-term plans of care.
• Deliver one-on-one housing support including landlord outreach and securing permanent housing.
• Provide housing-focused case management to address barriers and promote stability.
• Conduct mediation and eviction prevention interventions as required.
• Coordinate supports across Health & Wellness, Life Management, Income Security teams.
• Build relationships with landlords, property managers, and housing providers.
• Develop landlord inventory and community housing partnerships.
• Promote housing opportunities within shelter and drop-in settings.
• Offer system navigation and advocacy related to housing and tenancy rights.
• Support clients in self-advocacy and independent living skills.
• Train and support new staff, students, and volunteers as assigned.
• Maintain complete documentation (physical files and electronic reports).
• Participate in meetings, tenancy forums, and internal committees.
• Assist with front desk coverage and floor support during shortages.
• Adhere to CONC policies including confidentiality and hostel standards.
• Attend required staff training and development opportunities.

Skills

Interpersonal skills

Written communication

Verbal communication

Conflict resolution

Education

Diploma or degree in social work, community services, or a related field

Tools

MS Office

Client documentation systems

Job description

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

If this opportunity aligns with your experience and interest in community-based work, we encourage you to apply.

Position Overview:

The Housing Worker provides direct support to individuals accessing CONC’s Hostel and Drop-In services, helping them find and maintain safe, sustainable housing. As a key member of the Breaking Barriers team, this role involves collaborative case management and outreach to landlords and community partners. You will work closely with the Life Management, Health & Wellness, Income Security, and Drop-In teams to deliver integrated, client-centered housing solutions.

This is a unionized position reporting to the Supervisor of Shelter Programs.

Key Responsibilities:

• Assess client needs and develop personalized short- and long-term plans of care.
• Deliver one-on-one housing support, including landlord outreach and securing permanent housing.
• Provide housing-focused case management to address barriers and promote housing stability.
• Conduct mediation and eviction prevention interventions as required.
• Coordinate supports across internal teams (Health & Wellness, Life Management, Income Security).
• Build relationships with landlords, property managers, and housing providers.
• Develop and maintain a landlord inventory and community housing partnerships.
• Promote housing opportunities within the shelter and drop-in settings.
• Offer system navigation and advocacy support related to housing, social assistance, and tenancy rights.
• Support clients in developing self-advocacy and independent living skills.
• Train and support new staff, students, and volunteers as assigned.
• Maintain complete and timely documentation, including physical files and electronic housing reports.
• Participate in relevant meetings, community tenancy forums, and internal committees.
• Assist with front desk coverage and floor support as needed during staff shortages.
• Adhere to all CONC policies including confidentiality, code of conduct, and hostel standards.
• Attend required staff training and development opportunities.

Qualifications and Experience:

• Diploma or degree in social work, community services, or a related field.
• Minimum 2 years’ experience providing housing, advocacy, and/or case management support.
• Strong knowledge of Toronto’s housing system, landlord-tenant law, and community resources.
• Experience with eviction prevention, housing outreach, and mediation.
• Ability to engage individuals with complex needs, including mental health, addictions, and criminal justice involvement.
• Effective interpersonal, written, and verbal communication skills.
• Demonstrated ability to work collaboratively in an interdisciplinary team.
• Conflict resolution and crisis intervention training preferred.
• Proficiency in MS Office and client documentation systems.
• Strong organizational skills and professional boundaries.

Disclaimer

This job description outlines the general nature and responsibilities of the position and may be subject to change to meet organizational needs.

Additional Information

This posting is intended to fill a current vacancy.

CONC may use technology to support elements of the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.