Community Programs Lead – Ongoing Recruitment (External)

UNKNOWN; Toronto; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

Benefits package after 3 months

4 weeks vacation

Paid sick days

Job summary

West Neighbourhood House, via The Meeting Place Drop-In in downtown west Toronto, seeks a permanent full-time role to lead programming and services. You will create a safe, welcoming space with inclusive activities and engage with members in a respectful, trauma-informed manner.

You will conduct outreach, provide referrals, manage data, and support community collaboration. Hours: 35/wk; Rate: CAD 28.59/hour.

Qualifications

• Must hold B.S.W. or equivalent education in social services.
• Experience in frontline community work preferred.
• Ability to use data collection software.
• Strong communication and conflict resolution skills.
• Ability to work Saturdays and some evenings.
• Comfort working with individuals facing homelessness.

Responsibilities

• Provide leadership and support for all programming and social events.
• Maintain a safe, welcoming, low-barrier space with inclusive activities.
• Engage positively with members at risk of homelessness.
• Provide information and referrals to community resources.
• Participate in community networks for joint programming and advocacy.
• Conduct outreach to engage diverse people.
• Manage data and documentation.
• Receive deliveries and assist with moving equipment as needed.
• Facilitate groups.
• Provide anti-oppressive and trauma-informed services.

Skills

Excellent communication

Teamwork

Organizational skills

Data collection software

Education

B.S.W. or equivalent education

Job description

(The Meeting Place Drop In)

West Neighbourhood Houseis a multi-service, neighbourhood-based agency that has served the diverse
communities of downtown west Toronto since 1912. The central purpose of West Neighbourhood House is
to enable less-advantaged individuals, families, and groups in the community to gain greater control over
their lives and community.
The Meeting Place Drop-in is a program of West Neighbourhood House, which offers a welcoming, and
accessible community space to street involved and precariously housed adults, many of whom are living
with mental health and/or substance use issues.

West Neighbourhood House is actively seeking qualified applications from Indigenous, Black

and People of Colour, people with disabilities, women and people of all sexual orientations
and gender identities/expressions. Applicants with lived experience as a participant of West

Neighbourhood House programs, or related programming from similar organizations, are

also strongly encouraged to apply.

West Neighbourhood House will provide accommodation throughout the recruitment &

selection process to applicants with disabilities. During any stage of the recruitment

process, please indicate the nature of any accommodation(s) you may require. Any

information received relating to accommodation measures will be addressed confidentially.

RESPONSIBILITIES

• Provide leadership and support for all programming, services and social events in the drop-in.
• Provide a safe and welcoming, low-barrier space with inclusive and interactive activities that

promote social cohesion and togetherness.

• Positive engagement with members experiencing or at risk of homelessness.
• Provide information, access to community resources and referrals to support their goals.
• Participate in community-based networks to plan joint programming and advocacy related to the

issues faced by low-income and homeless adults and of urban Indigenous people using the Meeting
Place.

• Conduct community outreach to identify and engage diverse people experiencing deep poverty and

social isolation.

• Responsible for data collection and management.
• Responsible for documentation as required.
• Receive food deliveries of up to 20 kg, climbing stairs, lifting boxes, moving bins, and frequent walk-

arounds.

• Facilitate groups.
• Must provide services from an anti-oppressive and trauma informed lens.
• Provide individual and systemic advocacy.

QUALIFICATIONS

• B.S.W. or equivalent education and training related to social services and community development.
• Demonstrated knowledge, understanding and analysis of the history, cultural strengths, and

challenges of Indigenous peoples.

• Demonstrated knowledge of anti-oppression principles.
• Minimum 1 year experience in front-line community work.
• Strong communication, interpersonal, organizational and teamwork skills.
• Computer literacy skills and ability to be trained in and regularly utilize data collection software.
• Must have a highly developed comfort working with individuals who may have significant mental

health and substance use challenges.

• Must have a good level of conflict resolution skills.
• The ability to handle a fast paced and unpredictable environment.
• Must be comfortable handling aggression.
• Ability to work Saturdays as well as some evenings as needed.
• Must be able to meet the physical demands of the job (including receiving food deliveries of up to

20kg, climbing stairs, lifting boxes, moving bins, and frequent walk-arounds).

Status: Permanent Full-time (CUPE Local 3393 Bargaining Unit Position)
Existing Vacancy: Yes
Start Date: ASAP
Hours: 35 hours per week (Tuesdays - Saturdays)
Rate: $28.59 per hour (4 weeks’ vacation, paid sick days, 3 floater days, full
benefits package after 3 months, Multi-Sector Pension Plan after 6
months)
Unit: Adult Community Programs
Immediate Supervisor: Community Programs Manager
Posting Date: August 6, 2026
Closing Date: Ongoing recruitment. Resumes will be considered as they arrive.