Housing Stability Specialist - Landlord Outreach

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) in Toronto seeks a Housing Worker to provide direct support to individuals accessing hostel and drop-in services, helping them secure safe, sustainable housing and navigate tenancy rights.

You will work with multiple teams to deliver integrated, client-centered housing solutions, including outreach to landlords, eviction prevention, and ongoing case management. This is a unionized role reporting to the Supervisor of Shelter Programs.

Qualifications

• Diploma or degree in social work, community services, or related field.
• Minimum 2 years’ housing, advocacy, and/or case management experience.
• Strong knowledge of Toronto housing system, landlord-tenant law, and community resources.
• Experience with eviction prevention, housing outreach, and mediation.
• Ability to engage individuals with complex needs including mental health, addictions, and justice involvement.
• Effective written and verbal communication; teamwork in interdisciplinary settings.

Responsibilities

• Assess client needs and develop short- and long-term plans of care.
• Deliver one-on-one housing support including landlord outreach and securing permanent housing.
• Provide housing-focused case management to address barriers and promote stability.
• Conduct mediation and eviction prevention interventions as required.
• Coordinate supports across Health & Wellness, Life Management, Income Security teams.
• Build relationships with landlords, property managers, and housing providers.
• Develop landlord inventory and community housing partnerships.
• Promote housing opportunities within shelter and drop-in settings.
• Offer system navigation and advocacy related to housing and tenancy rights.
• Support clients in self-advocacy and independent living skills.
• Train and support new staff, students, and volunteers as assigned.
• Maintain complete documentation (physical files and electronic reports).
• Participate in meetings, tenancy forums, and internal committees.
• Assist with front desk coverage and floor support during shortages.
• Adhere to CONC policies including confidentiality and hostel standards.
• Attend required staff training and development opportunities.

Skills

Interpersonal skills

Written communication

Verbal communication

Conflict resolution

Education

Diploma or degree in social work, community services, or a related field

Tools

MS Office

Client documentation systems

Job description

Christie Ossington Neighbourhood Centre (CONC) in Toronto seeks a Housing Worker to provide direct support to individuals accessing hostel and drop-in services, helping them secure safe, sustainable housing and navigate tenancy rights.

You will work with multiple teams to deliver integrated, client-centered housing solutions, including outreach to landlords, eviction prevention, and ongoing case management. This is a unionized role reporting to the Supervisor of Shelter Programs.