Community Outreach Engagement Supervisor, FT

Dixon Hall; Toronto; On-site; CAD 59,000 - 72,000; Full time

Job summary

Dixon Hall in Toronto is seeking a Community Outreach Engagement Supervisor to support operational needs and supervise the portfolio under the Shelter and Respite Services department.

Reporting to the Senior Manager, Shelter Services, the role emphasizes collaboration with city partners, community leaders and residents to advance housing initiatives, while ensuring efficient, client‑focused service delivery.

Qualifications

• BSW or related diploma or equivalent experience.
• 3+ years in homeless services and housing support.
• 3+ years supervisory experience in a unionized setting.
• Strong leadership in HR, finance, labour relations.
• Crisis intervention, de-escalation and advocacy skills.
• Excellent customer service and organizational skills.
• Fluent English; other languages a plus.
• Able to work independently and in a team.
• Vulnerable Sector Check satisfactory.
• Eligible to work in Canada.
• First Aid/CPR certification preferred.

Responsibilities

• Plan, coordinate, direct and monitor portfolio operations.
• Support projects and provide status reports to the manager.
• Build relationships with councillors, community leaders and residents.
• Participate in housing planning initiatives with the Housing team.
• Assist with on-call duties on a rotational basis.
• Support property management issues.
• Adhere to the collective agreement terms within the department.
• Apply WSIB return-to-work measures to avoid lost time claims.
• Operate in a client-focused, efficient service model.
• Assist with procurement and portfolio supply control.
• Participate in payroll responsibilities for portfolios.
• Lead partnerships with service providers and community agencies.
• Act as a community resource for conflict resolution and mediation.
• Contribute to Shelter and Housing Networks in Toronto.

Skills

Supervisory leadership

Crisis intervention

Communication skills

Relationship building

Team collaboration

Client-focused service

Education

BSW or related diploma

Job description

Employment Type: Full-time, Long Term Contract
Department: Shelter and Respite Services
Union: Excluded
Salary: Up to $65,000 annually
File #: 26-SRS-27 (1 OPEN)
Posting Date: October 5, 2026
Posting Close: October 19, 2026
Reason for vacancy: New Hire

Position Summary

Dixon Hall is currently accepting applications from qualified candidates for the position of Community Outreach Engagement Supervisor. Reporting to the Senior Manager, Shelter Services, the Community Outreach Engagement Supervisor is responsible for providing supervisory support for the operational requirements of their assigned portfolio.

Responsibilities

• Support in planning, coordinating, directing and monitoring the effectiveness of all operational activities of the assigned portfolio.
• Support and participate in projects in area of responsibility and provide status reports to direct manager.
• Establish and maintain effective working relationships with our city councilor(s), local community leaders, organizations, groups, residents and other community members;
• Participate in funder initiated and local community planning initiatives related to Housing Services issues, and work closely with the Housing team to ensure congruence between programs/services and community
• Assist with the on-call duties on a rotational basis.
• Support managing property management issues
• Undertake other tasks and responsibilities as assigned.
• Consistently apply the terms of the collective agreement within the department.
• Apply and ensure that all employees within the assigned area of supervision understand WSIB claim process and importance of return to work’ measures to avoid lost time claims.
• Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
• Participate in the effective and efficient procurement and supply control procedures in assigned portfolio.
• Participate in managing the payroll responsibilities for assigned portfolios.
• Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
• Act as a community resource for conflict resolution, mediation, facilitation, building consensus through the development of systems that can be replicated.
• Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.

Qualifications

• BSW or Social Services Community College Diploma, or related degree/diploma, or equivalent related work experience.
• 3 years or more years’ experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
• 3 or more years of supervisory experience in a Unionized environment.
• Excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations.
• Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
• Excellent customer service, organizational, and interpersonal skills.
• Strong written and verbal English language communication skills; fluency in other languages will be considered an asset.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
• Experience working with all levels of professionals in community agencies and government offices.
• Ability to collaborate with individuals, client groups, agencies, and other organizations.
• Ability to work independently and as part of a team.
• Satisfactory Vulnerable Sector Police Records Check.
• Qualified to work in Canada legally for the employer.
• Emergency First Aid/CPR certification preferred.

Dixon Hallmay use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at [e-mail] of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.