Housing Stability Coach - 6280H

Starling Community Services; Kitchener; On-site; CAD 41,000 - 51,000; Full time

Benefits offered by this job

HOOPP Pension

Dental benefits

3 weeks vacation

Personal time

Sick time

Holiday pay

Travel Wise passes

Referral program

Tuition reimbursement

Staff events

Job summary

Starling Community Services seeks a Housing Stability Coach to support individuals and families experiencing homelessness within Waterloo Region. The role emphasizes lived experience and formal social services education to guide daily routines, life skills, and community reintegration.

You will work in the community and client homes, applying Housing First principles in a supportive, equity-focused environment with flexible benefits and pension options.

Qualifications

• Knowledge of homelessness gained through life experience or related education.
• Experience working with participants with complex needs and housing support.
• Familiar with Housing First philosophy and related practices.

Responsibilities

• Assist design and implement daily routines for individuals and families.
• Organize recreation, life skills training, and household activities.
• Support safety through risk assessment plans in homes and communities.
• Provide hands-on help based on individualized support plans.
• Work within Housing First model and collaborate with service providers.

Skills

Lived experience with homelessness

Knowledge of social services

Strong verbal and written skills

Education

Certificate/Diploma in social services

Job description

• Pay or shift range: $30.11 CAD to $37.06 CAD Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band. Note: most new team members will start between the starting salary and the mid-point of the range.

Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,586 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time permanent Housing Stability Coach, Housing Services, starting on November 09, 2026, working 37.5 hours per week.

What's in it For You?

• Job Band H (hourly wages): Min - $30.11, Mid - $32.69, Max - $37.06
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (accumulated bi-weekly)
• 15 hours of personal time per year.
• Paid sick time (accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.

Your Role

• This position is reserved for someone whose knowledge of homelessness comes from lived experience combined with a relevant degree or diploma in social services or related discipline or equivalent of education.
• Assists with the design and implementation of daily routines, norms and structure for individuals and families in service.
• Organizes individuals and families in recreational activities, life skills training and coaching including housekeeping and cooking.
• Implements risk assessment plans to ensure safety of individual, staff and community.
• Supports individuals and families with complex needs who have experienced chronic homelessness with community inclusion, life skill development and the transition to feeling established within their home.
• Works within the community and participants’ homes to provide hands‑on, practical assistance with the implementation of the individualized support plan as developed by the Housing Stability Worker and participant.
• Operates within an evidence‑based best practice Housing First Model.
• The above tasks are representative but not all inclusive.

Your Talents and Experience

• This role is intended for someone with a deep understanding of homelessness through Life Experience.
• A relevant certificate, degree or diploma in social services, related discipline or equivalent education combined with work and/or lived experience of homelessness is considered an asset.
• Experience working with participants with complex needs (e.g. homelessness, substance abuse/use, mental health).
• Knowledge of community resources and local mental health, educational, housing, child protection, and legal systems and services.
• Familiar with the Housing First philosophy and Progressive Engagement strategy and have the ability to remain current regarding evidence based or evidence informed practices.
• Demonstrate professional verbal and written skills, with a demonstrated ability to support a diverse range of people.
• Demonstrated ability to work autonomously and as part of team with strong decision-making capabilities.
• Exceptional organizational skills and capability of multi-tasking to meet various timelines are essential.
• Proven ability to work in collaboration with other service providers.

Reliable transportation is essential for this position. Required to hold a “G” class license and a two-million-dollar liability policy as part of personal car insurance.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on October 21, 2026.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [e-mail] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well‑being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.