Housing Outreach Worker

Canadian Mental Health Association (CMHA) - Toronto; Toronto; On-site; CAD 54,000 - 60,000; Full time

Job summary

A leading community mental health agency in Toronto is seeking a Housing Outreach Worker to provide essential support to individuals with severe mental illness. The role involves assessing housing needs, connecting clients to resources, and ensuring safety in residences. Ideal candidates should possess a degree in social services and the ability to collaborate effectively with various agencies.

Benefits

Health Care of Ontario Pension Plan (HOOPP)

Work-life balance and flexibility

Opportunities for learning and advancement

Qualifications

• Required to have a valid Ontario Driver’s License and access to a vehicle.
• Knowledge of the criminal justice system and concurrent disorders.
• Experience working with diverse communities.

Responsibilities

• Assessment of housing and support needs of clients.
• Responding to crisis calls from building staff.
• Maintaining accurate case load information.

Skills

Knowledge of the Residential Tenancy Act

Experience providing community-based direct service

Good written and verbal communication skills

Strong organizational skills

Ability to foster relationships with community agencies

Education

Post Secondary Degree / Diploma in Social Services

Job description

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Canadian Mental Health Association (CMHA) - Toronto provided pay range

This range is provided by Canadian Mental Health Association (CMHA) - Toronto. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$54,124.00 / yr - CA$59,147.00 / yr

• Housing Services (Full-Time, 8 Month Contract)

The Role and Opportunity

The Canadian Mental Health Association (CMHA) – Toronto is looking for a Housing Outreach Worker to join our Housing Services Program. This position will be part of a team of Housing Outreach Workers and Residential Workers providing community-based housing services to individuals who suffer from severe mental illness and are living independently in the community. This position will be primarily on site supporting our dedicated sites.

Salary : $54,124 – $59,147

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

• Assessment of housing and support needs of people referred to CMHA / Toronto Housing Services
• Assistance and liaison with other services needed to secure housing
• Linkage to support services as needed
• Periodic unit inspection to ensure health and safety conditions are being kept
• Acting as an agent on behalf of the landlord.
• Responding to crisis calls placed by building staff
• Maintaining ongoing partnerships with various property management organizations
• Keeping accurate, up to date information on their case load available on a database

Skills You Bring

• Post Secondary Degree / Diploma in Social Services or an equivalent
• Experience providing community based direct service to adults with mental illness
• Knowledge of the Residential Tenancy Act and supportive housing
• Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless
• Knowledge of the Ontario Support Disability Program and Ontario Works
• Familiarity with homeless outreach initiatives and the shelter system
• Understanding of recovery principles and their application to people with mental illness
• Good written and verbal communication skills
• Ability to work effectively in a team as well as independently
• Strong organizational skills
• Ability to foster and maintain relationships with the corporate sector and community agencies
• Ability to communicate in a second language is an asset
• Excellent interpersonal and conflict resolution skills
• Experience working with diverse communities
• Required to have a valid Ontario Driver’s License, access to a vehicle and insurance coverage.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include :

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Mental Health Care

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