Housing Follow-Up Support Worker

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) in Toronto is seeking a Follow-Up Housing Worker to provide mobile, housing-focused case management for individuals transitioning from homelessness to stable housing.

You will use harm reduction, crisis intervention, life skills support, and system navigation to help clients address mental health, trauma, and housing barriers, reporting to the Supervisor of Housing Follow-Up Support.

Qualifications

• 2+ years of direct support experience with vulnerable populations.
• Training in de-escalation and non-violent crisis intervention (e.g., CPI).
• Knowledge of harm reduction, trauma-informed care, case management and system navigation.
• Understanding of homelessness, mental health, addiction, and housing systems in Toronto.

Responsibilities

• Complete client intake and initial assessments with documentation and explanation of services.
• Deliver mobile housing-focused case management using a harm reduction approach.
• Conduct regular home visits to support housing stability and prevent conditions leading to homelessness.
• Provide life skills support (budgeting, tenant rights, housekeeping, pet care).
• Offer supportive counseling, crisis intervention, and system navigation.
• Refer clients to healthcare, addictions support, employment programs, and community resources.
• Advocate with landlords, OW, ODSP and other service providers on behalf of clients.
• Maintain positive relationships with landlords to support housing retention.
• Keep up-to-date records including case notes and care plans.
• Prioritize safety during client interactions and service planning.
• Practice trauma-informed, client-centered, culturally respectful care.
• Participate in case reviews, team meetings and agency initiatives.

Skills

Direct support experience

Harm reduction

Crisis intervention

Case management

Trauma-informed care

Communication

Time management

Organizational skills

Conflict resolution

Team collaboration

Education

College diploma / university degree in social work or related field

Tools

MS Office

Electronic documentation

Job description

Home For Good - Housing Follow Up Full Time - Contract Front Line Worker Toronto, ON, CA

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Position Overview

The Follow-Up Housing Worker - Level - 01 provides mobile case management to formerly homeless individuals as they transition into and maintain housing. This role is designed to promote long-term housing stability by offering individualized support in the community, including crisis intervention, harm reduction, life skills training, and connection to key health and social services. You will work with individuals facing complex barriers such as mental health challenges, trauma, substance use, immigration issues, and experiences within the criminal justice system. The ideal candidate is compassionate, proactive, and committed to empowering individuals toward greater independence.

This is a unionized position reporting to the Supervisor of Housing Follow-Up Support.

Key Responsibilities

• Complete client intake and initial assessments, including documentation and explanation of services
• Deliver mobile, housing-focused case management using a harm reduction approach
• Conduct regular home visits to support housing stability and prevent returns to homelessness
• Provide life skills support (e.g., budgeting, tenant rights, housekeeping, pet care)
• Offer supportive counseling, crisis intervention, and system navigation
• Refer and connect clients to services including healthcare, addictions support, employment programs, and community resources
• Advocate on behalf of clients with landlords, OW, ODSP, and other service providers
• Build and maintain positive relationships with landlords to support housing retention
• Maintain accurate, up-to-date records including detailed case notes and care plans
• Prioritize safety during client interactions and in service delivery planning
• Practice trauma-informed, client-centered, and culturally respectful care
• Participate in case reviews, team meetings, and agency initiatives
• Contribute to a positive team culture and uphold the values of CONC

Qualifications and Experiences:

• College diploma or university degree in social work, community mental health, or a related field
• Minimum 2 years of direct support experience with vulnerable populations
• Training in de-escalation and non-violent crisis intervention (e.g., CPI)
• Knowledge of harm reduction, trauma-informed care, case management, and system navigation
• Understanding of issues related to homelessness, mental health, addiction, and housing systems
• Familiarity with community-based resources in Toronto
• Strong communication, time management, and organizational skills
• Skilled in problem-solving, conflict resolution, and team collaboration
• Experience working with Indigenous communities is an asset
• Experience in supportive housing or community mental health is an asset
• Proficiency in MS Office and electronic documentation
• Presentation of a current criminal record check

Disclaimer:

This job description is intended to outline the general responsibilities and qualifications for this role. It may be reviewed and updated as needed to reflect organizational priorities.

Additional Information

This posting is intended to fill a current vacancy.

CONC may use technology to support elements of the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.