Support Care Worker - Casual

St. Michael's Homes; Toronto; On-site; CAD 27,000 - 39,000; Part time

Job summary

St. Michael's Homes is seeking a Casual Support Care Worker for Haven Toronto, Our Place and Hospital Overflow Program.

You will greet clients, register participants, schedule appointments, coordinate referrals, and provide general support to help clients access services effectively. The role involves responding to crises within Haven Toronto guidelines, documenting interactions, and supporting on-site services.

Qualifications

• Demonstrated awareness of issues related to aging, homelessness, addictions, mental health, harm reduction, and food/income insecurity.
• Demonstrated skills at working respectfully and constructively with people of diverse backgrounds.
• Experience in a trauma-informed and anti-oppression framework.
• Strong interpersonal, communication, and documentation skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience engaging older economically marginalized individuals.
• Knowledge of downtown Toronto social resources is an asset.
• Valid First Aid and CPR.

Responsibilities

• Welcome and orient new clients, including registration and enrolment processes.
• Conduct general assessments of clients' physical health, mental health, and overall well-being; provide direct support and/or refer to appropriate community resources.
• Document client needs, observations, and interactions; consult with colleagues to support coordinated care.
• Assist clients in scheduling and attending appointments, including follow-up with relevant professionals.
• Develop and maintain supportive, respectful relationships with clients, monitoring well-being and encouraging positive engagement.
• Support access to on-site services, including showers, laundry, meals, clothing, and recreational spaces.
• Receive, record, and distribute client mail, messages, and essential supplies.
• Maintain a safe, respectful environment; monitor client interactions and intervene when required.
• Provide crisis intervention per Haven Toronto policies; document actions and follow-up recommendations.
• Administer first aid or contact emergency services as required.
• Complete accurate documentation including daily activities, incident reports, and program statistics.
• Assist with receiving and organizing food, donations, and supplies; maintain inventory.
• Collaborate with colleagues, volunteers, and clients to support a positive environment.
• Ensure the facility is clean, organized, and safe; perform opening/closing duties and safety checks.
• Stock supplies and coordinate volunteers as requested by management.
• Represent Haven Toronto professionally at all times.

Skills

Interpersonal skills

Communication

Documentation

Prioritization

Trauma-informed care

Diversity & inclusion

Community resources knowledge

Education

Post-secondary diploma in Social Services/Addictions/Recreation/Mental Health

Job description

Support Care Worker – Haven Toronto, Our Place and Hospital Overflow Program

Position Type: Casual
Start Date: October 26, 2026
Schedule: as required
Reporting to: Manager of Administration and Human Resources

Compensation: $24.00

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms and conditions outlined in the collective agreement.

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life.

Summary: The Support Care Worker provides client-centered support to individuals experiencing homelessness, substance use, mental health challenges, and complex social needs.

Working as part of a multidisciplinary team, the Support Care Worker is responsible for greeting clients, handling phone inquiries, registering participants for programs, scheduling appointments, coordinating referrals, and offering general support to help clients access services effectively.

This role serves as the first point of contact for clients, providing welcoming and professional front desk support.

Shifts may become available for the following programs offered at Haven Toronto:

• Haven Drop-In Program – 8am-4pm, Monday-Sunday
• Our Place Community of Hope Drop-in Program – 12-8pm, Monday-Friday
• Hospital Overflow Program – Monday-Sunday (until December 31, 2026): 4-11pm, 9pm-7am, 11pm-7am

Key Responsibilities

• Welcome and orient new clients, including registration and enrolment processes.
• Conduct general assessments of clients' physical health, mental health, and overall well-being; provide direct support and/or refer to appropriate community resources as needed.
• Document client needs, observations, and interactions, and consult with colleagues to support coordinated care.
• Assist clients in scheduling and attending appointments, including follow-up with relevant professionals and service providers.
• Develop and maintain supportive, respectful relationships with clients, monitoring well-being and encouraging positive engagement and connections.
• Support access to on-site services, including showers, laundry, meals, clothing, and recreational spaces.
• Receive, record, and distribute client mail, phone messages, and essential supplies (e.g., clothing, towels, food, recreational items, harm reduction supplies) as appropriate.
• Maintain a safe, respectful, and welcoming environment; monitor client interactions and intervene appropriately when required.
• Provide crisis intervention in accordance with Haven Toronto policies and procedures, including documenting actions taken and follow-up recommendations.
• Administer first aid or contact emergency services as required.
• Complete accurate documentation, including daily activities, incident reports, and program statistics.
• Assist with receiving and organizing food, donations, and supplies; maintain inventory and equipment as required.
• Work collaboratively with colleagues, volunteers, and clients to support a positive and inclusive environment.
• Ensure the facility is clean, organized, and safe, including maintaining common areas and addressing hazards.
• Perform opening and closing duties
• Complete and document hourly safety and security checks.
• Stock supplies throughout the building as needed.
• Support the coordination and direction of volunteers, as requested by management.
• Represent Haven Toronto in a professional, respectful, and constructive manner at all times.

Qualifications:

• Post-secondary diploma in Social Services, Addictions, Recreation, or Mental
  • Demonstrated awareness of issues related to aging, homelessness, addictions, mental health, harm reduction, and food and income insecurity.
  • Demonstrated skills at working respectfully and constructively dealing with people of diverse
  • Experience working within a trauma-informed and anti-oppression framework
  • Strong interpersonal, communication, and documentation skills
  • Ability to manage competing priorities in a fast-paced environment
  • Demonstrated experience in creatively engaging older economically marginalized
  • Knowledge of downtown Toronto social resources is an
  • Valid First Aid and CPR

St. Michael's Homes is an equal opportunity employer committed to diversity and inclusion and are pleased to consider all qualified applicants for employment. Accommodation is available on request for candidates throughout the recruitment process.

St. Michael's Homes thanks all applicants for their interest, however only those candidates chosen for an interview will be contacted.