Youth Outreach Worker

Youth Without Shelter; Toronto; On-site; CAD 54,000 - 66,000; Full time

Job summary

Youth Without Shelter seeks an Aftercare and Outreach Worker to support current and former youth as they achieve and maintain permanent housing in Toronto and the GTA. The role focuses on housing stabilization, eviction-prevention, and ongoing aftercare through community-based supports and referrals.

The worker collaborates with Toronto Community Housing, landlords, and service providers to ensure safe, stable housing and seamless access to resources, including mental health and financial

Qualifications

• Degree or diploma in Social Work, Child and Youth Care, or related field.
• Minimum 3 years of outreach experience with at-risk youth.
• Knowledge of Residential Tenancies Act and LTB processes.
• Trained in trauma-informed care, harm reduction, and anti-oppressive practice.
• Strong communication, advocacy, and problem-solving skills.

Responsibilities

• Provide housing stabilization and eviction-prevention support.
• Coordinate housing viewings with landlords, agencies and partners.
• Assist clients with documentation and rent-related steps.
• Conduct outreach and accompany clients to appointments.
• Maintain case notes and use Airtable/SMIS daily.
• Collaborate with housing providers to sustain housing.

Skills

Social Work

Advocacy

Communication

Problem Solving

Independent Work

Education

Degree or diploma in Social Work

Tools

Airtable

SMIS

Job description

Job Posting: Youth Aftercare and Outreach Worker

Summary:

Ideal start date:

November 23, 2026 or as soon as possible

If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations.

Title:

Youth Aftercare and Outreach Worker

Reports To:

Aftercare Coordinator

Job Type:

Short-term 6-month contract,Full-time hours: 40 hours per week, outreach in the GTA community, Monday -Friday Flexible hours to meet client needs, Main office in Etobicoke, Ontario

Compensation:

Annual salary: $60,000, pro-rated to length of contract

TheIntensive Aftercare & Outreach Workerprovides comprehensivehousing stabilization,outreach, and eviction-prevention support tocurrent and former youthresidents transitioninginto and maintainingpermanent housing. Theworker supports clientsthroughout the housingprocess, including housingviewings, lease signings, move-ins, landlord/housing-provider communication, problem resolution, andongoing community-basedaftercare.

Theposition works closelywith Toronto CommunityHousing Corporation (TCHC), private landlords, co-operative housing providers, Tenant Service Coordinators(TSCs), OW/ODSP, community agencies, andinternal housing staffto ensure clientsmaintain safe andstable housing.

Company Description

Youth Without Shelter is an emergency residence and referral agency serving homeless youth.We are dedicated to providing shelter and support programs for homeless youth age 16-24. We provide an independent shelter, committed to diverse, client-focused services in a safe, non-judgmental environment. Our programs enable youth to live responsibly and independently in society.

The Stay in School program offers longer-term transitional housing for 20 youth dedicated to completing their education within a safe and stable environment with support and guidance from qualified staff to secure permanent housing.

The After-care program offers continuing support for youth once they have been housed.The program offers outreach support from a qualified team to provide regular check-ins to help youth stay successfully housed. The team provides access to mental health and social supports, introductions to community resources continued counselling and life skills development as well as continued access to YWS foodbank and laundry facilities.

For more information visit www.yws.ca

Duties and Responsibilities

Housing Viewings & Placement

• Accompany clients toTCHC, market-rent, co-operativehousing, transitional housing, and supportive housing viewingsand all other housing-relatedappointments.
• Coordinate viewing datesand communicate withlandlords, superintendents, TSCs, and housingproviders.
• Follow up withTCHC and housingproviders regarding requireddocumentation, rent amounts, lease dates, andmove-in requirements, setting up direct bank deposits, transferring files to new offices, setting up HSF etc.
• Identify and advocatefor safety concerns or other deficienciesbefore move-in.
• Support clientsin making aninformed decision toaccept or declinea housing offer withinrequired timelines.
• Assist clients receivingOW/ODSP/OSAP/CAS income or employment income withobtaining documentationrequired to securehousing through providers, ensure accurate RGI assessment and set up Direct Banking Deposits as needed.

Eviction Prevention

• Provide housing stabilization supportand early interventionwhen tenancy concernsarise.
• Maintain periodic contactwith TSCs andclients to ensuretenancies remain ingood standing.
• Educate clients regardingtenant and landlordrights and responsibilities.
• Develop positive workingrelationships with landlords
• Work collaboratively withclients, TCHC, landlords, and agenciesto resolvetenancy concerns.
• Attend mediation meetingsand support clientsthrough eviction-preventionprocesses.
• Consult relevant legislation, including theResidential Tenancies Act(RTA)and LTB processes.
• Educate clients on building-specific rules, expectations, and their leaseagreements.

Outreach & Higher-NeedsClient Support

• Conduct regular outreachand home/communityvisits with higher-needs clients.
• Accompany clients tomedical, legal, court, school, and otherappointments where appropriate.
• Help clients becomefamiliar and comfortablewith their newcommunity and local resources.
• Develop safetyplans with clientsexperiencing mental healthor addictions-related concerns.
• Connectclients with TCHCCommunity Safety Unit(CSU), emergency services etc.
• Work collaboratively with other support workers assigned to client's case.

In-House ResidentHousing Support

• Meet with currentresidents who are bidding through Access to Housing.
• Explain the choice-based housing processand assist residentswith navigating the system.
• Discuss TCHC housingoptions,building considerations, and potential concerns.
• Attend housing viewingsand housing-programinterviews/appointments.
• Communicate with landlordsregarding rent payments, subsidies, and housingarrangements.
• Refer residents toappropriate internal andcommunity resources to prepare for housing.

Documentation & Accountability

• Maintain accurate andtimely (within 24 hours) case notes, status updatesand service records.
• Ensure required documentationis entered into Airtable and SMISdaily.
• Submitaftercare expense receiptsmonthly to Housing & Aftercare Manager.

Safety and Crisis Management

• Perform risk assessment prior to client interaction in the field
• Provide crisis prevention/intervention
• Ensure all health and safety policies and procedures are followed
• Adhere to strict confidentiality policy and follow policies and procedures.

Core Competencies

• Degree or diploma in Social Work, Child and Youth Care, or equivalent in a related field
• Minimum 3 years of experience working outreach with at-risk youth
• Knowledge of Residential Tenancies Act(RTA)and Landlordand Tenant Boardprocesses
• Trained in trauma-informed care, harm reduction, and anti-oppressive practice
• Familiarity with supports and strategies to help youth maintain their housing
• Ability to coach/teach life skills, employment and housing stability
• Strong knowledge ofhousing systems, tenancyissues, and communityresources
• Excellent communication,advocacy, and problem-solving skills
• Able to successfully perform risk assessments in the field
• Ability to buildcollaborative relationshipswith clients, landlords, housing providers etc.
• Experience with navigating the GTA on TTC and other transit systems
• Ability to workindependently in communitysettings and maintain professional boundaries.
• Strong organizational anddocumentation skills.
• Ability to respondappropriately to crisis, safety, and housing-stability concerns.

Working Conditions

• Primarily outreach in the GTA
• Possible conflict and rude or challenging behavior from residents
• Local travel within GTA to reach clients
• Frequent use of TTC to accompany clients to appointments, housing visits, training, resources
• Flexible hours to accommodate client needs and schedule
• Fast-paced, emotionally demanding environment; self-care and boundary a must