Housing Coordinator - CLC

Campus Living Centres; Merritt; On-site; CAD 42,000 - 58,000; Full time

Job summary

Campus Living Centres in Merritt, BC is seeking a Housing Coordinator to oversee housing operations for student residences. You will manage occupancy reporting, application processing, and records, coordinate check-in/out, room changes, and inspections, and liaise with college departments to meet housing needs.

The role emphasizes customer service, communication, organization, and the ability to work under pressure in a busy campus environment.

Qualifications

• University degree or college diploma preferred.
• Superior customer service skills.
• Superior verbal and written communication skills.
• Detail oriented and possess excellent organizational skills.
• Have the ability to work well under pressure.

Responsibilities

• Provide high level customer service to residents and stakeholders.
• Generate and ensure accurate occupancy and application reports weekly.
• Maintain historical data of reports for accurate projections.
• Process new and returning student applications.
• Document and maintain accurate records of student files and paperwork.
• Facilitate check-in/out of residents and manage roommate assignments.
• Update access control database and issue residence access cards.
• Collaborate with Residence Life Coordinators on room changes and conflicts.
• Manage room inventory and student room moves for maximum occupancy.
• Coordinate vacant room cleaning with Housekeeping.
• Develop, facilitate and train staff on room inspections.
• Ensure room inspections are completed and damages are reported and charged.
• Assist with maintenance requests and bed bug procedures.
• Communicate with Administration regarding financial accounts and deposits.
• Showcase the residence to prospective students, parents and college community.
• Coordinate with departments to meet housing needs.
• Perform other duties as assigned

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

University degree

College diploma

Job description

The Housing Coordinator provides the overall administration of the housing components related to the property. The Housing Coordinator reports to the Operations Manager and assists with the day-to-day operations of the student residence.

2. Essential Functions and Basic Duties

• Demonstrates a high degree of customer service
• Generates and ensures accurate occupancy and application reports for weekly submission
• Maintains historical data of all reports (applications, student occupancy numbers, etc) for accurate projection of student numbers
• Responsible for new and returning student application processing
• Documents and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)
• Facilitate the check in/out of residents and all roommate and room assignments
• Updates and maintains access control database and prints residence access cards
• Works in conjunction with the Residence Life Coordinators to facilitate room changes and roommate conflicts
• Manages room inventory and student room moves for maximum occupancy
• Coordinates vacant room cleaning with Housekeeping Supervisor
• Develops, facilitates and trains staff on the room inspection process
• Ensures room inspections are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts
• Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures
• Works in conjunction with the Administration Manager to provide communication to students regarding financial accounts and collection of residence fee payments and deposits
• Responsible for showcasing the residence building to prospective students, parents and the College community
• Communicates with key College departments (International department, Student Recruitment, etc.) to ensure all housing needs are met
• Any other duties as assigned

3. Qualifications

Education: University degree or college diploma preferred
Skills/Abilities:

• Must possess superior customer service skills
• Must possess superior verbal and written communication skills
• Must be detailed orientated and possess excellent organizational skills
• Have the ability to work well under pressure

Experience Required:1-2 years industry experience required