Houseperson

Courtyard by Marriott Toronto Airport; Toronto; On-site; CAD 28,000 - 36,000; Full time

Job summary

InnVest Hotels is seeking a Houseperson to support housekeeping operations across guest floors and public areas. You will assist room attendants, respond to front desk requests, and help maintain a pristine hotel environment with a focus on safety and efficiency.

The role requires flexibility to work nights, weekends and holidays, and a proactive attitude towards guest satisfaction and teamwork.

Qualifications

• Ability to perform physical tasks including lifting up to 20 pounds.
• Strong organizational and time-management skills.
• Willingness to work nights, weekends and holidays.
• Commitment to guest satisfaction and safety procedures.

Responsibilities

• Perform thorough cleaning on guest floors, public areas, and facilities as directed.
• Assist with inventories and maintain supplies to prevent waste.
• Support room attendants and front desk through courteous, prompt service.
• Follow hotel policies, safety rules, and shift checklists.
• Maintain cleanliness of corridors, vents and public spaces.

Skills

Walking

Lifting

Pushing

Cleaning equipment

Mobility

Teamwork

Time management

Job description

Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently‑owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Houseperson include, but are not limited to the following:

• Thorough and complete cleaning requirements on all guest floors, public washroom, elevators, stairwells, and interior/exterior public areas, fitness room/showers as set by efficiency standards of the hotel.
• Carpet Shampooing and deep cleaning.
• Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings.
• Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms.
• Meet and exceed guest and co‑worker expectations by providing exemplary service and teamwork.
• Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
• Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment.
• Assist room attendants in order to have a smooth operation. Remove all garbage, soiled linen and dirty food trays from corridors in a prompt manner.
• Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
• Clean corridors and vents.
• Strip rooms.
• Wash floor and windows.
• Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request.
• Communicates with MOD and co‑workers regarding product/ service deficiencies, equipment, safety problems, etc.
• Maintains pool and fitness room supplies of towels.

COMPETENCIES WE ARE SEEKING:

• Considerable amount of walking
• Lifting
• Pulling
• Pushing
• Operate cleaning equipment
• Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.
• Exposure to heat, steam, smoke, cold.
• Must have high level of mobility/flexibility in space provided.
• Ability to lift and carry a weight of approximately 20 pounds.
• Flexible and energetic with the ability to work under pressure during busy times.
• Literacy skills – reading, writing, and oral.
• Outstanding organizational, time management, and interpersonal skills.
• Work well independently and in a team environment with minimum supervision.
• Self‑motivated, honest, creative, capable of working in a team environment.
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays.

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.