Housekeeping Supervisor

Four Seasons Hotels and Resorts; Toronto; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Exclusive discount and travel programs

Complimentary meal per shift

Educational assistance

Extended benefit plan

Job summary

Four Seasons Hotel Toronto is seeking a Full-Time Housekeeping Supervisor dedicated to delivering exceptional guest experiences. The role oversees Housekeeping Attendants and Housepersons, conducts inspections, and supports the daily management of the department to uphold Five-Star standards.

The ideal candidate has at least 1 year of supervisory experience in a luxury hotel, strong organizational and communication skills, and the stamina to work on a rotating schedule, including weekends.

Qualifications

• Minimum 1 year of Housekeeping supervisory experience in a hotel.
• Minimum 1 year of experience in Housekeeping or Room Attendant role in luxury settings.
• Post-secondary education in Hospitality Management is an asset.

Responsibilities

• Inspects the work of a team of Housekeeping Attendants and Housepersons; provides training when standards are not met.
• Schedules daily assignments and monitors progress; inspects rooms to ensure standards.
• Coordinates and follows up on work orders for timely completion.
• Ensures supplies are available on guest floors.
• Inspects cleanliness of corridors, stairwells, elevators, and linen closets.
• Trains, supervises, and supports the Housekeeping team.

Skills

Housekeeping supervision

English proficiency

Multitasking

Microsoft Office

Physical stamina

Education

Post-secondary education in Hospitality Management

Tools

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto’s historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto’s most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a Full-Time Housekeeping Supervisor who is dedicated to providing exceptional quality and service to our guests!

About the role:

The Housekeeping Supervisor is part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The position works closely with the Housekeeping Managers to ensure a high level of cleanliness hotel wide. The Housekeeping Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons. The position oversees both Housekeeping Attendants and Housepersons working on the floors conducting detailed inspections of their work.

This position reports to the Housekeeping Managers, operates on a rotating shift schedule, and includes on-the-job training.

What you will do:

• Inspects the work of a team of Housekeeping Attendants and Housepersons responsible for the cleaning and upkeep of assigned areas of the hotel. Provides training and coaching when standards are not met.
• Schedules daily work assignments and distributes room and floor status sheets for assigned areas. Monitors each Housekeeping Attendant’s daily progress and inspects completed rooms to ensure all standards have been met.
• Coordinates and follows up on work orders within the assigned section to ensure timely completion.
• Ensures sufficient supplies are available on guest floors.
• Inspects the cleanliness of guest corridors, stairwells, elevators, and linen closets.
• Assists Housekeeping leadership with the daily management of the department.
• Trains, supervises, and supports the Housekeeping team in the performance of their duties.
• Assists with responsibilities and duties in the absence of, or during periods of high volume for, Lobby Attendants, Housekeeping Attendants, and Housepersons.
• Communicates closely with other departments to ensure timely follow-up on special requests, guest concerns, and operational issues.
• Completes the evening Housekeeping report and follows up on any discrepancies.
• Assists other departments, as required, in resolving operational or guest-related issues.
• Responds appropriately to all hotel emergency and safety situations.
• Performs additional duties, tasks, and projects as assigned by hotel management.

What you bring:

• Minimum 1 year of Housekeeping supervisory experience, preferably in a hotel environment.
• Minimum 1 year of experience in Housekeeping or Room Attendant role, preferably in a luxury hotel environment.
• Completion of post-secondary education in Hospitality Management or a related field is considered an asset.
• Strong organizational skills with the ability to manage and prioritize multiple tasks and projects simultaneously.
• Proven ability to multitask effectively in a dynamic, fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong command of the English language. Proficiency in additional languages is considered an asset.
• Strong proficiency in Microsoft Office applications, including Word and Excel.
• Previous experience using the HotSOS system is considered an asset.
• Strong attention to detail and commitment to maintaining quality standards.
• Ability to lift up to 40 pounds and perform physical tasks, including grasping, bending, and stooping.
• Ability to stand and walk for extended periods of time, up to 8 hours per day.

What we offer:

• Paid time off, including vacation days, floating days, and sick days
• Excellent Training and Development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

The hourly wage for this role is $32.03.

Schedule & Hours:

This position requires an applicant with an open schedule and the ability to work all shifts, including weekends and holidays.

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.