Housekeeping Supervisor

Holiday-In; Lethbridge; On-site; CAD 42,000 - 56,000; Full time

Job summary

Holiday inn Lethbridge Hotel in Alberta is seeking a Housekeeping Supervisor to lead the housekeeping team and uphold brand standards across guest rooms, public spaces, and laundry.

You will schedule staff, monitor cleanliness, and ensure guest satisfaction while maintaining safety and compliance. The role requires flexibility to cover mornings, evenings and weekends, with opportunities for training and career advancement.

Qualifications

• Excellent communication and organizational skills.
• Excellent time management and problem solving skills.
• Ability to converse with guests in a courteous and professional manner.
• Ability to deal with all levels of management in a professional manner.
• Ability to work independently.
• Must be available mornings, evenings and weekends.

Responsibilities

• Supervise and coordinate the activities of Room Attendants, Laundry Attendants, and Houseperson and Public Area Cleaners.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas and public areas and take corrective actions on deficiencies to ensure Brand standards are met and exceeded.
• Assign daily room and cleaning duties based on occupancy and staffing levels.
• Assists in scheduling staff according to standards and forecasted occupancy.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly inventory count and inputs and compiles inventory data when necessary.
• Ensures the completion of the daily Housekeeper's Reports and communicates clean and available rooms to the Guest Services Department
• Identifies improvements, efficiencies, and deficiencies and report any maintenance or repair issues.
• Verify room status on AM report. Check vacant rooms and update discrepant rooms throughout the shift.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Supports and assists the Housekeeping, House person & Laundry teams as required.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, and Human Rights.
• Fulfills Manager on Duty and Lobby Duty shifts.
• Note: Other duties as assigned by supervisor or management

Skills

Communication

Organization

Time management

Guest service

Problem solving

Team leadership

Tools

Microsoft Office

QUORE

Job description

13 days ago Requisition ID: 2905

Holiday inn Lethbridge Hotel looking for a Housekeeping Supervisor to join our team! We're looking for an organized individual with a strong attention to detail that is ready to lead our housekeeping team to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing.

Our Housekeeping Supervisor support the Housekeeping team throughout all areas of the hotel. Whether it is a guest room, public space, office space or laundry. Our Housekeeping Supervisors support the team and ensure our guests have an amazing experience. They have strong attention to detail and uphold all manner of brand standards. They motivate the team to wow our guests and offer an exceptional experience.

Qualifications:

• Excellent communication and organizational skills.
• Excellent time management and problem solving skills.
• Ability to converse with guests in a courteous and professional manner.
• Ability to deal with all levels of management in a professional manner.
• Ability to work independently.
• Proficient/familiarity with Microsoft Office and/or QUORE is an asset
• Must be available mornings, evenings and weekends.
• Able to work a flexible schedule.
• May be asked to work overtime.

Major Duties and Responsibilities

• Supervise and coordinate the activities of Room Attendants, Laundry Attendants, and Houseperson and Public Area Cleaners
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas and public areas and take corrective actions on deficiencies to ensure Brand standards are met and exceeded.
• Assign daily room and cleaning duties based on occupancy and staffing levels.
• Assists in scheduling staff according to standards and forecasted occupancy
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly inventory count and inputs and compiles inventory data when necessary.
• Ensures the completion of the daily Housekeeper's Reports and communicates clean and available rooms to the Guest Services Department
• Identifies improvements, efficiencies, and deficiencies and report any maintenance or repair issues.
• Verify room status on AM report. Check vacant rooms and update discrepant rooms throughout the shift.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Supports and assists the Housekeeping, House person & Laundry teams as required.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, and Human Rights.
• Fulfills Manager on Duty and Lobby Duty shifts.

Note: Other duties as assigned by supervisor or management

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.