Housekeeping Supervisor

Accor Hotels; Calgary; On-site; CAD 50,000 - 75,000; Full time

Job summary

Accor Hotels is seeking a Housekeeping Supervisor for Fairmont Palliser in Calgary. The role involves leading housekeeping operations, ensuring service excellence, and fostering a positive team environment. Ideal candidates will have a strong service focus, leadership skills, and experience in a similar role. This position offers opportunities for professional growth and development within a diverse and inclusive hotel brand.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Learning Academy

Opportunity to develop your talent and grow within your property

Ability to make a difference through Corporate Social Responsibility activities

Qualifications

• Previous experience in a similar role required.
• Flexible to work shifts including evenings and weekends.
• Strong decision-making skills and ability to handle pressure.

Responsibilities

• Lead daily operations to ensure service standards.
• Conduct inspections of guest rooms and public areas.
• Provide training and support to housekeeping staff.

Skills

Communication

Time Management

Leadership

Problem-Solving

Service-focused

Tools

Microsoft Office Suite

Opera or similar property management systems

Job description

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Job Description

Housekeeping Supervisor

Creating unforgettable moments for both our guests and colleagues is at the heart of leadership at Fairmont Hotels.
As a Housekeeping Supervisor, your keen attention to detail reflects your commitment to delivering exceptional luxury experiences. Your energy and enthusiasm will not only inspire excellence but also foster a positive and engaging workplace, making it a truly enjoyable place to work.

• Lead and supervise the day-to-day operation of the department to ensure service standards are met with friendly and engaging service.
• Conduct daily inspections of guest rooms, corridors, and public areas to ensure cleanliness and maintenance standards.
• Handle guest concerns efficiently and promptly, tracking and notifying the appropriate departments to ensure memorable guest experiences.
• Actively participate in daily briefings, warm-up sessions, and departmental meetings.
• Ensure Room Attendants are informed of daily priorities and special instructions within their assigned sections.
• Inspect guest rooms, corridors, and public areas to ensure they meet cleanliness and maintenance standards.
• Report and follow up on necessary maintenance items and repair work.
• Provide training, coaching, and ongoing support to room attendants and other housekeeping colleagues.
• Supervise team productivity and adherence to safety, sanitation, and grooming standards.
• Monitor and maintain housekeeping supply inventory and ensure proper use of cleaning equipment and products.
• Ensure a clean and safe working environment and actively participate in workplace health and safety initiatives.
• Adhere to all hotel environmental policies and sustainability initiatives.
• Carry out any other duties as assigned by leadership.

Qualifications

• Previous experience in a similar role or environment, demonstrating professional, friendly, and engaging service.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Previous experience with Opera or similar property management systems is an asset.
• Flexible to work shifts, including evenings, weekends, and holidays.
• Excellent communication, organizational, and time management skills.
• Proven ability to lead, motivate, and support a diverse team of colleagues.
• Strong interpersonal and problem-solving abilities; leads by example in all aspects of service and teamwork.
• Self-motivated with strong decision-making skills and the ability to maintain high service levels under pressure.
• Service-focused personality with a passion for delivering outstanding guest experiences.
• Demonstrated initiative and ability to work independently with minimal supervision.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Learning Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS