Housekeeping Floor Manager - VIP Rooms & Guest Experience

Chuan Spa; Toronto; On-site; CAD 42,000 - 58,000; Full time

Job summary

Chelsea Hotel, Toronto is seeking a Housekeeping Floor Manager to ensure guestrooms and public areas meet hotel standards and to monitor the Room Attendants and Housepersons. The role emphasizes safety, reporting, and maintaining Chelsea’s high service levels.

Responsibilities include supervising staff, inspecting VIP rooms, ensuring cleanliness, updating Opera, and coordinating shift work. Requires 2+ years in a related role, with knowledge of Excel/Word; hospitality degree preferred.

Qualifications

• Minimum 2 years related experience.
• Knowledge of Excel and Word.
• Post Secondary Education required; Hospitality degree/diploma preferred.

Responsibilities

• Supervises Room Attendants and Housepersons, conducting appraisals and training.
• Ensures guestrooms and public areas meet Chelsea standards and stay clean.
• Inspects VIP rooms and guarantees cleanliness.
• Maintains safety, reports incidents, and uses Opera for room status.
• Assigns priority, checks daily status, and updates reports.

Skills

Supervisory experience

Staff training

English communication

Team leadership

Education

Post secondary education

Hospitality degree/diploma

Tools

Excel

Word

Job description

Chelsea Hotel, Toronto is seeking a Housekeeping Floor Manager to ensure guestrooms and public areas meet hotel standards and to monitor the Room Attendants and Housepersons. The role emphasizes safety, reporting, and maintaining Chelsea’s high service levels.

Responsibilities include supervising staff, inspecting VIP rooms, ensuring cleanliness, updating Opera, and coordinating shift work. Requires 2+ years in a related role, with knowledge of Excel/Word; hospitality degree preferred.