Banquet Cashier PT - Chelsea Hotel - Toronto

Careers - Langham Hospitality Group; Toronto; On-site; CAD 35,000 - 42,000; Full time

Job summary

The Chelsea Hotel, Toronto is hiring for a front-line guest service role focused on selling tickets for cash bar events and handling payments at catered functions. You will verify cash, issue liquor tickets, balance cash and complete sales summaries, while maintaining exceptional guest service and adherence to safety and hotel policies.

Candidates should have Guest Service experience, basic math skills and a Smart Serve Certificate, and must demonstrate effective communication with guests and

Qualifications

• Previous Guest Service experience.
• Basic Math Skills.
• Smart Serve Certificate required.

Responsibilities

• Prepare the check for wines sold to guests, receive payment and prepare credit card vouchers.
• Answer guest questions or direct them to someone who can assist, ensuring complete guest satisfaction.
• Maintain a pleasant and helpful attitude towards guests, coworkers and managers.

Skills

Customer service

Cash handling

Math skills

Communication

Education

Smart Serve Certificate

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

Sell tickets for cash bar at catered functions, balanced ticket sold with cash received at the end of service.

Principal Responsibilities

My Guest

• Prepare the check for wines sold to guest, receive payment and prepare credit card vouchers.
• Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
• Should always conduct him/himself with a pleasant and helpful attitude towards guest, co-workers and managers.

My Product

• Verifies the cash float provided by the general cashier upon commencement of the shift.
• Obtain liquor tickets and completes the form for the recording ticket numbers to ensure correct cash balancing controls.
• Ensure proper amount of cash is collected for each beverage ticket sold.
• Complete the ticket sales summary.
• Deposits sales in the general cashier’s safe.

My Colleage

• Open communication with Manager to report any challenges and issues.
• Inform manager of any shortage of stock.

My Chelsea

• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
• Complies with Hotel policies and procedures.
• Reports for duty on time and follow Chelsea grooming policy. Nametag must be visible at all times.
• Perform other task as assigned by Management.

Academic and Working Qualifications

Working Experience

• Previous Guest Service experience.

Knowledge

• Basic Math Skills

Education

• Smart Serve Certificate.

Soft Skills

• Good communication skills.

Languages

Physical Requirements

• Flexible availability.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit:https://www.chelseatoronto.com/en/