Housekeeping Attendant

Sandman Hotel Group; Smithers; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Team discounts

Employee accommodation assistance

Restaurant & hotel discounts

Career development

Employee assistance program

RRSP matching

Extended health

Complimentary hotel stays

Tuition credit

Inclusive workplace culture

Job summary

Sandman Hotels in Smithers, BC, is seeking a diligent housekeeping associate. You will clean rooms to the brand’s standards, restock amenities, and respond to guest inquiries with courtesy and efficiency.

Training is provided; candidates should communicate well, stay organized under pressure, and maintain professional appearance and manners. Join a team offering employee discounts and growth opportunities in a vibrant hospitality environment.

Qualifications

• No formal education or experience required; training provided.
• Ability to follow instructions.
• Good communication skills are an asset.
• Professional appearance and manners.
• Ability to analyze client needs to provide appropriate options.
• Strong conflict resolution and negotiation skills.
• Able to communicate clearly in writing and verbally.

Responsibilities

• Clean rooms to Sandman Hotels standards.
• Maintain knowledge of cleaning products and procedures.
• Address guest inquiries promptly and courteously.
• Report maintenance or safety hazards to supervisor.
• Handle laundry tasks and stock amenities as needed.
• Ensure security and privacy of guest rooms.

Skills

Excellent customer relations

Time-management

Adaptable to change

Guest service excellence

Job description

Sandman Inns - Canada - Smithers, 3932 Highway 16 West, Smithers, British Columbia, Canada

Job Description

Posted Friday, July 31, 2026 at 3:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks- incredible team rates and discounts at all 7 of our restaurant brands are just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time.

JOB REQUIREMENTS:

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing

HOUSEKEEPING DUTIES:

• Clean rooms according to Sandman Hotels standards
• Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues including burned out light bulbs
• Check under bed, drawers, and closet for left behind articles and or trash
• Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Arrange furniture following use by guests
• Ensure security of guest rooms and privacy of guests
• Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.
• Remove laundry from dryers and fold immediately to prevent wrinkling.
• Stock linen supply room with clean linens for use for next day.
• Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs.
• Small mending repairs required as needed.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .

Sandman Inns - Canada - Smithers, 3932 Highway 16 West, Smithers, British Columbia, Canada