Hourly Line / Prep Cook - Seasonal

Cineplex

Vancouver

On-site

CAD 25,000 - 32,000

Full time

14 days+

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Job summary

Sodexo Live! at BC Place Stadium in Vancouver, BC is seeking a Zone Supervisor to oversee event operations, enforce policies, and coordinate with managers to deliver exceptional guest service. The role requires 3+ years in supervisory and serving roles, strong wine knowledge, and solid POS experience.

You must pass in-house training and lead staff to maintain safety and quality during events. Flexibility to work nights, weekends, and holidays is expected; the position is full-time and pays

Qualifications

Minimum 3 years' supervisory experience.
Minimum 3 years' serving experience.
Serving it Right
Extensive knowledge of wines
Must successfully complete in-house training program
Ability to lead assigned portion of staff in completion of duties
In-depth knowledge of F&B preparation and presentation
Good working knowledge of level 3 layout
Able to work with limited supervision
Able to carry large banquet trays
Walk long distances and stand for long periods
Strong knowledge of banquet setup and operations
Excellent written and oral communication skills
Excellent team leadership skills
Able to unload pallets

Responsibilities

Oversee different areas during events and communicate issues to managers.
Attend briefings before shifts; stay aware of menu changes.
Ensure proper food handling and alcohol service; check IDs.
Understand Centerplate's food and beverage options.
Maintain a positive demeanor with staff and guests.
Resolve customer issues diplomatically and promptly.
Monitor guests' alcohol levels and manage stock during events.
Collect paperwork after events and troubleshoot POS systems.
Ensure staff duties are completed and sign out on time.
Secure areas, count inventory, and log transfers.
Introduce yourself to hosts/organizers to meet needs.
Document incidents or concerns during shifts.
Understand par levels and product rotation to prevent spoilage.
Maintain inventory and direct staff; perform daily admin duties.

Skills

Supervisor experience

Serving experience

Serving it Right

Wine knowledge

POS systems

Leadership

F&B knowledge

Communication skills

Tools

POS systems

Job description

Job Title

Zone Supervisor

Employer

Sodexo Live!

Location

BC Place Stadium, Vancouver, British Columbia, Canada.

Contract and Salary

Full-time

CA$18.50 hourly

Responsibilities

overseeing different areas during an event communicating any issues that may arise with the managers enforcing policies and procedures of Sodexo Live!
attending all briefings before every shift awareness of any menu changes
good working knowledge of proper food handling procedures alcohol service including last call, stopping and refusing service, checking all I.D providing a high level of service to guests
understanding of different food and beverages options that Centerplate offers
maintaining a positive and helpful demeanour in all staff interactions and guest interactions
resolving issues that may arise with a customer in a diplomatic way in a timely manner
Monitoring guests alcohol levels to ensure the safety of each individual helping maintain adequate stock levels throughout the event
collecting all paper work at the end of each event have good working knowledge of P.O.S systems and the ability to troubleshoot when necessary
ensuring all staff duties are finished and staff have signed out at the correct time
dealing with any issues that may arise with guest or staff checking assigned areas at the end of the event to ensure everything is clean and properly stored and alcohol is locked and secured accurately counting inventory and log transfers to other areas
Introduction of yourself to hosts or organizer to ensure their needs are being met
Documenting any incidents or concerns that may arise during a the shift
understanding par levels and product rotation to prevent product spoilage
ability to maintain inventory to ensure product doesn't run out or overstock giving directions to the staff in an assigned area performing daily administration duties in accordance with assigned function

Qualifications and Skills

Must have a minimum of 3 years' experience in a supervisor role
Must have a minimum of 3 years' experience of serving experience
Must have Serving it Right
Must have extensive knowledge of wines
Must Successfully complete in-house training program
Must have the ability to lead assigned portion of staff in completion of duties
Must have in depth knowledge of F&B preparation and presentation
Must have good working knowledge of level 3 layout
Must be able to work with limited supervision
Must be able to carry large banquet trays
Must be able to walk long distances and stand for long periods of time
Must have strong knowledge of banquet set up and operations
Must have excellent communication skills both written and oral
Must have excellent team leadership skills
Must be able to unload pallets

Other Requirements

Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment. Hours may be extended or irregular to include nights, weekends and holidays.

Equal Opportunity Statement

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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