Hotel Room Attendant - Winter 2026/27

Sunshine Village Corporation; Banff; Hybrid; CAD 23,000 - 32,000; Full time

Job summary

Sunshine Village Corporation is seeking Room Attendants to maintain clean hotel rooms and public areas in accordance with high-quality standards. You will assist guests, answer questions, and coordinate with Housekeeping for timely service, under supervision of the Executive Housekeeping Supervisor.

The role requires strong time management, teamwork, and the ability to work flexible schedules in a hotel environment.

Qualifications

• Previous housekeeping or cleaning experience preferred.
• Current first aid and CPR/AED training preferred.
• Ability to clean all assigned rooms per shift with speed and quality.
• Able to lift heavy items and work in a high-altitude environment.

Responsibilities

• Clean guest rooms: dusting, making beds, replacing linens, replenishing towels and amenities, vacuuming, bathrooms.
• Clean public spaces and common areas, remove garbage, wipe surfaces, and maintain cleanliness throughout the property.
• Engage with guests, answer questions, and assist with requests to meet guest needs.
• Maintain high-quality standards and comply with health and safety regulations.
• Complete administrative tasks and report incidents or deficiencies to supervision.

Skills

Time management

Organization

Team player

Interpersonal skills

English communication

Flexible schedules

Job description

What can you expect?

Sunshine’s Room Attendants provide an outstanding guest experience by ensuring hotel rooms and common spaces are clean, in accordance with high quality standards. They assist guests by answering questions and following through on requests to meet guest needs and expectations. Room Attendants work alongside Room Checkers, Housepersons, and under the supervision of the Executive Housekeeping Supervisor and Hotel Manager.

This job might be right for you if you think you would really enjoy:

• Consistent cleaning and monitoring, including:
  • Guest Rooms - Dusting, making beds, removing soiled linens/garbage, replenishing towels and amenities, vacuuming, spraying, and wiping floors, cleaning bathrooms, replacing used glassware.
  • Public Spaces, Common Areas, Bathrooms – cleaning and maintaining, dusting, removing garbage and other items, vacuuming, spraying, wiping areas.
• Engaging with and assessing guest needs and expectations, aiding in a courteous manner, answering inquiries about the Resort, hotel services and facilities.
• Performing work to a high-quality standard, always aligned with health and safety regulations.
• Timely and accurate completing administrative tasks, incident and deficiencies reporting to supervisory personnel.

Other duties may be requested and assigned from time to time.

And you have:

• Previous housekeeping, cleaning, or relevant experience is preferred, but is not required for the role.
• Current first aid and CPR/AED training is preferred.
• Excellent time management and organization skills. Time is of the essence in this role – candidates must be able to clean all assigned rooms per shift, and be accountable for remaining both productive and efficient, while ensuring the highest levels of guest satisfaction.
• Being a team player, encouraging positive working relationships and strong interpersonal skills.
• Communicate effectively in English, both written and verbally, comfortably to groups, and on a VHF radio.
• Prepared to work flexible schedules (weekends, holidays), and in all weather conditions.
• Maintain professional conduct when in uniform, on or off-duty (and online).
• Effectively provide training, support, and assistance to coworkers.
• Attend and actively participate in meetings and training.
• Must be neat, punctual, and dependable.

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to lift heavy items, walking, standing, crouching, and kneeling for periods of time. This position is also in a high-altitude environment. An appropriate level of physical fitness is required.
• Attendants may at times, be working alone, in the hotel environment.
• Some required uniform pieces are provided. Attendants must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions, particularly when moving around on stairs, and outdoors.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.