Guest Service Agent

Northland Properties

Oakville

On-site

CAD 42,000 - 52,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Rewards & team events

Team member hotel discounts

Restaurant dining discounts across the

Discounts at partner resorts

Career development & internal growth

Employee assistance program

Job summary

Northland Properties is seeking a Guest Service Agent in Ontario to welcome guests, check them in/out, handle inquiries, and coordinate transportation while maintaining a courteous, professional image. The role involves multitasking in a fast-paced hotel environment and contributing to a positive guest experience across the property.

The position emphasizes strong communication, problem solving, and a commitment to delivering exceptional service in a dynamic hotel group with multiple brands and

Qualifications

Two-year apprenticeship in front desk operations or hotel management preferred.
Experience as a hotel front desk clerk is preferred.
Strong customer service and people management skills.

Responsibilities

Provide a warm, welcoming environment for guests.
Check guests in and out of the hotel.
Luggage assistance and distribution of keys and materials.
Answer inquiries and arrange transportation for guests.
Handle telephone, e-mail, and in-person inquiries and reservations.
Compute bills, process payments and verify cash and shift activity.
Maintain front desk supplies and cleanliness; project a professional image.

Skills

Customer service

Time management

Adaptability

Guest satisfaction

Education

Front desk apprenticeship

Tools

Opera/Opera Cloud

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS