Hotel General Manager

Resorts of the Canadian Rockies; Fernie; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in British Columbia is seeking a highly motivated Hotel General Manager to oversee all aspects of their mountain accommodations in Fernie. This full-time, permanent role emphasizes leadership, guest experience, and operational excellence, providing an opportunity to thrive in a dynamic environment with significant perks for outdoor enthusiasts.

Benefits

Free season pass

Comprehensive benefits package

Qualifications

• Strong understanding of revenue management and operational KPIs.
• Previous leadership experience is essential.
• Passionate about outdoor recreation and mountain living.

Responsibilities

• Oversee daily hotel operations ensuring cleanliness and guest satisfaction.
• Build strong relationships with stakeholders and manage contracts.
• Drive a sales culture focused on maximizing occupancy and revenue.

Skills

Leadership

Guest Service

Financial Management

Team Development

Education

Relevant university degree or diploma

Job description

Join to apply for the Hotel General Manager role at Resorts of the Canadian Rockies

3 days ago Be among the first 25 applicants

Join to apply for the Hotel General Manager role at Resorts of the Canadian Rockies

Get AI-powered advice on this job and more exclusive features.

Are you an inspiring leader with a passion for hospitality and mountain adventure? Fernie Alpine Resort is seeking an exceptional individual to oversee all aspects of our on-mountain accommodations. This is an exciting, full-time, year-round leadership opportunity in one of British Columbia’s most beloved mountain destinations.

Love the outdoors? Thrive in a collaborative, dynamic environment? A free season pass and mountain-town lifestyle sound like your kind of perks? Keep reading!

We’re looking for someone who is passionately committed to delivering memorable guest experiences while driving staff satisfaction and business performance. The successful candidate will be detail-oriented, highly self-motivated, and skilled in building strong relationships with both internal and external stakeholders, or eager to learn and develop these skills.

Hands-on training and mentorship will be provided. Your success is our success.

Key Responsibilities

Guest Experience

• Deliver consistently exceptional service across all hotel departments: Front Desk, Housekeeping, Guest Services, and Spa.
• Champion a culture of “WOW” guest service.
• Manage guest feedback and complaints with professionalism and care.
  
  

Stakeholder Relations

• Build and maintain strong relationships with key property owners and stakeholders.
• Organise and lead monthly meetings for a non-profit board.
• Interpret, facilitate, and manage hotel-related contracts.
• Collaborate across departments within Fernie Alpine Resort, our sister resorts, and our Calgary office.
  
  

Employee Leadership

• Oversee daily hotel operations to ensure high standards of cleanliness, guest satisfaction, and service.
• Support departmental leaders in achieving operational excellence.
• Lead weekly team meetings to review performance, goals, and feedback.
• Train, coach, and develop a motivated, high-performing team.
• Uphold the hotel’s professional brand through team conduct and appearance.
  
  

Financial & Revenue Management

• Drive a strong sales culture focused on maximising occupancy and revenue.
• Participate in revenue management strategy, including pricing and distribution.
• Monitor and audit financial activity to ensure accuracy and compliance.
• Prepare and distribute regular operational reports.
• Ensure staffing and expenses align with budget targets.
• Oversee scheduling and payroll with precision and efficiency.
  
  

Safety & Risk Management

• Enforce company policies and safety procedures as outlined in the RCR Employee Handbook.
• Support workplace safety and return-to-work programs.
• Address and resolve guest concerns in a timely and respectful manner.
  
  

Qualifications & Attributes

• A relevant university degree, diploma, or equivalent combination of experience and education.
• Previous leadership experience.
• Strong understanding of revenue management, financial reporting, and operational KPIs (ADR, RevPAR, etc.).
• A collaborative spirit with a drive to mentor and motivate others.
• Passion for outdoor recreation and mountain living.
• Curious, goal-oriented, and ready to take initiative.
• A willingness to learn and grow in the role.
  
  

Whether it's mountain biking in summer, skiing in winter, or enjoying the vibrant community of historic downtown Fernie, life here offers a unique blend of adventure and lifestyle.

This is a permanent, full-time position with competitive compensation, a comprehensive benefits package, and an incredible team environment. Resorts of the Canadian Rockies is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Resorts of the Canadian Rockies by 2x

Get notified about new Hotel General Manager jobs in Fernie, British Columbia, Canada.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.