hotel front desk manager

Holiday Inn Express & Suites Terrace; Thornhill; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading hotel in Thornhill seeks a Front Desk Manager to oversee daily operations, staff management, and customer relations. The ideal candidate will possess strong hospitality skills, experience in operations, and a proactive attitude towards guest satisfaction. If you're looking to advance your career in a dynamic hotel environment, apply now!

Benefits

Free parking available

Qualifications

• Experience in hospitality management (3-5 years).
• Ability to develop policies and procedures.
• Experience in staff recruitment and performance reviews.

Responsibilities

• Develop and implement policies for daily operations.
• Recruit and hire staff.
• Manage customer complaints and ensure service quality.

Skills

Hospitality administration

Staff recruitment

Policy enforcement

Customer service

Inventory management

Education

Non-university certificate or diploma (1-2 years)

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Hospitality administration / management, general

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 5-10 people

Personal suitability

• Do you have previous experience in this field of employment?

Experience

• 3 years to less than 5 years

Other benefits

• Free parking available

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Front Desk Manager Hotel • Thornhill, BC, CA