hotel front desk manager

Government of Canada - Western; Terrace; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading government organization is seeking a dedicated Operations Manager for a role in the hospitality sector. The position involves developing policies, managing staff, addressing client needs, and ensuring smooth daily operations within a hotel or resort setting. Candidates with a strong background in management and excellent communication skills are encouraged to apply. This full-time position offers a dynamic work environment with on-site amenities.

Benefits

On-site amenities

Other benefits

Qualifications

• 2-3 years of experience in hotel management.
• Bondable.
• Flexibility and initiative required.

Responsibilities

• Develop and implement policies for daily operations.
• Recruit, supervise, and train staff.
• Address customers' complaints and concerns.

Skills

Client focus

Excellent oral communication

Team player

Education

College/CEGEP or equivalent experience

Job description

Overview Languages

English

Education

• College/CEGEP
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules

Supervision

• 5-10 people

Additional information Security and safety

• Bondable

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Benefits Other benefits

• On-site amenities
• Other benefits