hotel front desk clerk

Government of Canada; Millbrook; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Government of Canada is seeking a hotel clerk to manage guest registration and provide essential information about facilities and local attractions. The successful candidate will need to demonstrate excellent customer service skills and attention to detail in a fast-paced environment. This role requires working on-site with specific educational and experience qualifications.

Qualifications

• 7 months to less than 1 year of experience required.
• High attention to detail and client focus needed.
• Organizational and communication skills are crucial.

Responsibilities

• Register arriving guests and assign rooms.
• Process guests' departures, calculate charges and receive payments.
• Provide information on hotel facilities and services.

Skills

Attention to detail

Client focus

Excellent oral communication

Organized

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Provide customer service

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Combination of sitting, standing, walking
• Tight deadlines

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability