hotel front desk clerk

Government of Canada; Conway; On-site; CAD 30,000 - 45,000; Full time

Job summary

The Government of Canada is seeking candidates for a position in the hospitality industry. Responsibilities include managing guest check-ins and providing services to enhance customer satisfaction. Candidates must possess a high school diploma and demonstrate strong communication skills, alongside a focus on client needs.

Qualifications

• Attention to detail and efficient interpersonal skills required.
• Experience in hospitality is an asset.
• Secondary school certificate is mandatory.

Responsibilities

• Register arriving guests and assign rooms.
• Balance cash and complete balance sheets.
• Provide customer service and assist clients with special needs.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Resourcefulness

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Central reservation system (CRS)

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Internet

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness