Host, Visit Planning

Canadian Museum of Nature; Ottawa; On-site; CAD 38,000 - 45,000; Part time

Benefits offered by this job

Group insurance

Pension plan

Holiday season temp work

Job summary

The Canadian Museum of Nature seeks a Visitor Host for the Experience and Engagement department. You will welcome visitors, promote museum offers, and operate the ticketing system to support visitation and memberships.

Responsibilities include selling memberships, handling payments, providing top-notch customer service, and contributing to team efforts. Hours include evenings, weekends, and holidays, with part-time seasonal status during the holiday period.

Qualifications

• Completion of secondary school or equivalent.
• Experience in high quality service and promoting products.
• Experience with POS software and cash handling is an asset.

Responsibilities

• Sell memberships and museum products to visitors using established sales techniques.
• Promote museum products or services in person and over the phone.
• Provide excellent customer service to visitors, clients and members in person and over the phone (including events and after-hours).
• Receive/process payments from visitors, clients and members.
• Count money, balance cash drawers, and make deposits.
• Collect comments, observe and conduct surveys with visitors, clients and members.
• Contribute to team efforts by attending meetings and performing related duties.

Skills

Customer service

Sales skills

Communication

Teamwork

Cash handling

Education

Secondary school diploma

Sales/customer service training (asset)

Tools

POS software

Job description

Selection process number: 2090-CMN-26-OC-064
Experience and Engagement department
ME-02 - $27.37 to $32.93 per hour
Temporary part-time positions opportunities during the holiday season
And Occasional positions

Work Location

Victoria Memorial Museum Building, the Museum (Ottawa, ON)

Selection process number: 2090-CMN-26-OC-064

This competition will also be used to develop/update the eligibility list for 6 months to fill permanent or temporary positions during this period

Your place at the Museum

We value diversity and believe we benefit from working in a place where everyone feels included and where the unique qualities and strengths inherent in a diverse workforce are combined. We welcome applications from persons who may identify as a member of one or more other equity seeking groups (for e.g. women, visible minorities, Indigenous peoples, persons with disabilities, 2SLGBTQIA+, religious or cultural minority).

You have a place at the Museum!

About the position

Working with the Visitor Planning team, the host is responsible for providing excellent visitor experiences. This is achieved through offering high quality and welcoming services, communicating information about the museum offers, amenities and experiences, and utilizing the ticketing system for visitation and membership. In addition, the host is responsible for promoting Canadian Museum of Nature’s (CMN) offers that meet visitor needs and visitor satisfaction and is responsible for always ensuring robust cash management.

The host is responsible for:

• Selling memberships and other museum products or services to visitors by using established sales techniques.
• Promoting museum products or services in person and over the phone.
• Providing the best customer service possible to visitors, clients and members in person and over the phone (including events and during after-hours).
• Receiving/processing payments (for visitors, clients and member purchases).
• Performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits.
• Collecting comments, observing and conducting surveys with visitors, clients and members.
• Contributing to team effort by attending meetings when required and performing other related duties

Working at the museum means:

• Contributing to an engaging mission as well as exciting projects and challenges
• An inclusive, friendly and safe work environment
• A competitive salary established by collective agreements
• Access to federal public service group insurance and pension plans

Eligibility criteria

This position is open to all Employees of the Canadian Museum of Nature and any members of the public who meet the qualifications below. Candidates must be legally entitled to work in Canada.

Education and training:
Completion of secondary school or equivalent.
Additional training in sales or customer service techniques would be considered as an asset.

• Experience in providing high quality service through product knowledge, proactive service and communication and knowledge of visitors’ needs
• Experience in gauging visitor needs, building rapport with clients, promoting and selling products or services to meet customer needs with the goal of increasing satisfaction and meeting sales goals
• Experience working in a team delivering high-quality service in a fast-paced environment
• Experience in using Point-of-Sale (POS) software and working with cash handling (i.e. processing cash, credit cards, direct debit, checks or other methods of payment) is considered an asset.

NOTE:
Hours of work include evenings, weekends and holidays.

• As a condition of employment, Part-time positions require, at minimum, an availability to work 12.5 hours per week, including but not limited to rotating statutory holidays, 1 weekend shift per week and Thursday evenings.
• Occasional status means employees who are called in to work for unusual and unforeseen circumstances and are not normally scheduled in advance. The candidates must maintain an availability to work at least 2 days per week and must ensure to work a minimum of 1 shift every 8 weeks

The Statement of Qualifications, providing greater detail about the skills, knowledge and aptitudes needed for this role, can be obtained by contacting the Museum at [e-mail] .