Host/ Server Assistant - The Rec Room Deerfoot

Cineplex Inc.; Calgary; Hybrid; CAD 21,000 - 28,000; Full time

Job summary

Cineplex Inc. in Calgary seeks a Host/Server Assistant for The Rec Room Deerfoot. This multifaceted role supports dining and gaming areas, greets guests, manages reservations, and helps seats guests to tables.

Reporting to the Service Manager, you will help maintain smooth service in a fast-paced entertainment venue. The ideal candidate has a high school diploma or GED, is 18+, and brings strong customer service, communication, and teamwork skills.

Qualifications

• High school diploma or GED required.
• Applicants must be 18 years of age or older.
• Strong customer service and troubleshooting skills; 1–3 years in a similar role is assets.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Flexible with solid interpersonal skills in a diverse environment.
• Able to communicate effectively verbally and in writing.
• Ability to work under pressure and multitask in a busy setting.
• Strong attention to detail.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.

Responsibilities

• Greet guests upon entry and ensure comfort navigating dining and other areas.
• Receive and record reservations and assign tables.
• Escort guests to tables or seating areas as needed.
• Maintain familiarity with menu items and offerings.
• Address guest questions and resolve complaints professionally.
• Monitor dining areas and equipment for cleanliness and readiness.
• Coordinate with wait staff and other serving teams.
• Stock service stations and assist kitchen/bar staff as needed.
• Assist in washing dishes during peak times and busy periods.
• Prepare for large parties and events in banquet areas.

Skills

Customer service

Troubleshooting

Conflict resolution

Negotiation

Interpersonal skills

Written & verbal communication

Multi-tasking

Attention to detail

Professionalism

Team player

Education

High school diploma or GED

Job description

City: Calgary

Position Overview

We are recruiting for the position of Host/ Server Assistant – The Rec Room Deerfoot, reporting to the Service Manager. This position will be based at The Rec Room Deerfoot located at 1180-901 64 Ave NE, Calgary, AB T2E 7P4. The Host/Server Assistant role is a multifaceted role, combining all aspects of restaurant support.

Responsibilities

• Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
• Receive and record guests' reservations and assign tables.
• Greet guests at entrance of dining room and escort them to tables or other seating areas.
• Maintain familiarity with the composition of all menu items.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints.
• Let Rec Room leadership know about necessary dining room supplies and equipment.
• Inspect dining and serving areas and equipment.
• Support and co‑ordinate activities of food and beverage servers and other serving staff.
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time.
• Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification, and is delivered to the correct guest by table and seat number.
• Deliver food items with appropriate condiments when required.
• Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made.
• Fill water glasses and refillable drinks.
• Collaborate with wait staff to ensure that tables are cleared, cleaned, and ready for the next party.
• Remove trays and stack dishes for return to the kitchen or bar after guests are finished.
• Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
• Stock service stations with items such as ice, napkins, or straws.
• Provide assistance to the wait staff, bar staff and kitchen staff as needed.
• Maintain liquor and bar supplies during shift.
• Handle and move objects such as glasses and bottles.
• Change Kegs in the walk‑in Bar fridge.
• Prepare bar beverage garnishes to recipe / as instructed.
• Assist in washing dishes if the kitchen staff gets behind during the busier times of the day.
• Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
• Ensure guest service is paramount during work hours.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Applicants must be 18 years of age or older.
• Strong customer service and troubleshooting skills 1‑3 years of experience as a Server Assistant, Host, Runner, Barback, or Busser, or in a similar capacity considered an asset.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Able to work in a high paced environment and to complete multiple tasks at one time.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.

Work Conditions

• Ability to work evenings and weekends.
• Interacts with employees, management and the public at large.
• Required to stand and walk for extended periods of time.
• Lifting or moving up to 50lbs may be required.
• Ability to work in a fast‑paced, demanding environment.
• Extended hours as required.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self‑expression, unique capabilities, and talent represents a significant part of our culture.

By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416‑323‑6600 or via email at [e-mail].

Recruitment Process

As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre‑employment screening as a condition of employment or promotion.