Host, Part Time - Biffs Bistro

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Gratuity Sharing

Gym membership discount

Employee Assistance Program

Dining discount 50%

Employee referral program

Training and development

Health and vision benefits

Job summary

Oliver & Bonacini Hospitality in Toronto seeks a friendly host to set the tone for guests with a warm, professional presence. You will manage guest flow, seating rotations, and reservations, ensuring an exceptional first impression at Biff’s Bistro.

You'll collaborate with servers and managers to maintain smooth front-of-house operations while delivering attentive service during peak hours. Eligible candidates must have Smart Serve certification and strong communication skills.

Qualifications

• Smart Serve certification is required.
• Proven prior experience in a similar position for at least 6 months.
• High attention to detail and strong communication skills.

Responsibilities

• Create a warm and inviting atmosphere in person and over the phone.
• Coordinate with servers, bartenders and managers to maintain guest flow.
• Greet and escort guests to tables with professional conversation.
• Accurately take and manage reservations in person and by phone.
• Ensure the front entrance and host stand are clean, organized and stocked.
• Understand floor plan and seating to maximize efficiency.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Job description

Company Description

Situated in a beautifully renovated space, Biff’s Bistro continues to delight guests with timeless favourites like steak tartare, duck confit, and steak frites. Whether you're stopping by for après-work cocktails, al fresco dining on our Front Street terrace, or a pre-show meal, Biff’s offers a classic French bistro experience in the heart of the city.

What's in it for you:

• Gratuity Sharing
• Discounted gym membership
• Employee Assistance Program
• 50% dining discount for all O&B locations for you and up to 3 guests
• Employee referral program
• Training and development opportunities
• Access to health, dental and vision benefits with enhanced mental health coverage
• O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, and Quebec.

Job Description

As the first point of contact, our Hosts set the tone for the guest experience with a warm, professional, and welcoming presence. They ensure smooth front-of-house operations by managing guest flow, maximizing seating efficiency, and communicating clearly with all team members. Through attention to detail and exceptional hospitality, Hosts leave a lasting impression on every guest.

The Day-to-Day:

• Create a warm and inviting atmosphere in person and over the phone, even during high-volume periods
• Communicate effectively with Servers, Bartenders, and Managers to maintain optimal guest flow and seating rotation
• Greet and escort guests to their tables while engaging in friendly, professional conversation
• Accurately take and manage reservations both in person and over the phone
• Ensure the front entrance, host stand, and surrounding areas are clean, organized, and fully stocked at all times
• Develop a strong understanding of the floor plan, including table numbers and section layouts, to seat guests efficiently
• Perform additional duties as assigned or required

Qualifications

• Valid Smart Serve Certification Required
• Proven prior experience in a similar position for at least 6 months
• High attention to detail
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum
• Minimum 1 year experience in customer service, restaurant experience considered an asset
• Flexible availability including evenings, weekends and holidays as required.
• Legally eligible to work in Canada

Additional Information

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.