Host, Full Time

Fairmont Hotels and Resorts; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fairmont Waterfront is seeking a Host for its dining experience, embodying exceptional service and cuisine. You will provide a warm welcome to guests at ARC Restaurant and Lounge, ensuring a memorable first impression. Candidates must be passionate about customer service and able to operate in a dynamic environment.

Benefits

Discounted rates at over 5,500 Accor hotels worldwide

50% off dining at establishments in Vancouver, Victoria, and Whistler

Comprehensive Benefits including medical and dental coverage

Pension Plan

Subsidized meals during shifts

Exclusive Experiences such as free stays

Qualifications

• Creative and passionate about food and customer service.
• Previous service and POS system experience are assets.
• Ability to work under pressure and as part of a team.

Responsibilities

• Provide professional, friendly, and engaging service.
• Meet and seat guests while maintaining daily floor plans.
• Support servers and food porters as needed.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Tools

Point of Sale System

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay, $28.77 per hour following 90 days of service

*full-time and part-time status colleagues

Job Description

As Host with Fairmont Waterfront you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guest of our ARC Restaurant and Lounge, making them feel welcome and valued.

What you will be doing:

• Consistently offer professional, friendly, engaging and proactive service
• Meet, greet and seat guests and maintain daily floor plans to suit forecasted guest and staffing levels
• Have an understanding of server, bartender and server assistant roles & provide support as required
• Have an understanding of shift-end reports and the POS system
• Maintain an extensive knowledge of menu items, garnishes, contents and preparation methods, beverage offerings and restaurant operations and assist servers and food porters as needed
• Follow outlet policies, procedures, service & safety standards
• Other duties as assigned

Qualifications

Your experience and skills include:

• Creative and passionate about food and customer service
• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Availability to work a variety of shifts, including mornings, evenings, weekends, overtime shifts, split shifts and holidays

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS