Host

Muskoka Bay Resort; Gravenhurst; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Complimentary amenity access

Discounted F&B

Lodging options

Job summary

Muskoka Bay Resort in Gravenhurst, Ontario, is seeking a Host to greet and seat guests, assist the Food & Beverage team, and support day-to-day restaurant operations. You will manage seating, help with banquet setups, and ensure a clean, welcoming environment throughout shifts.

The role emphasizes strong guest service, teamwork, and adaptability in a seasonal, varied schedule. We offer a competitive hourly wage and gratuities with complimentary amenities across Freed Hotels & Resorts properties.

Qualifications

• Excellent communication and listening skills are required.
• Professional appearance and energetic, organized approach.
• Guest-focused with a friendly, helpful attitude.
• Ability to work well in a team and take initiative.
• Adaptable to fast-paced, changing environments and shifts.

Responsibilities

• Welcome and seat guests in a friendly, professional manner.
• Monitor seating chart and flow to ensure all sections are seated.
• Assist with banquet setup, service and breakdown as needed.
• Keep workstations clean, sanitized and organized at all times.
• Acknowledge guest requests and pass along to servers accordingly.
• Monitor alcohol service and notify a supervisor if concerns arise.
• Ensure guests have a positive experience and high level of service.

Skills

Strong communication

Excellent listening

Professional appearance

Guest focused

Team player

Initiative

Adaptable

Flexible shifts

Job description

Reporting To: Director of Food & Beverage

Department: Food & Beverage

Terms: Seasonal, Full-Time, Part-Time

WHO WE ARE

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, that features a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

POSITION SUMMARY

The Host is an integral part of the team and the first face for the guest who is dining at our restaurant. The Host will provide excellent customer service as well as assist the Food and Beverage Director/Designate and other staff with the day-to-day responsibilities of the department.

DUTIES & RESPONSIBILITIES

• Welcome and seat all guests in a friendly and professional manner.
• Monitor and manage seating chart and flow, ensuring all sections are seated accordingly.
• Provide assistance with banquet set up, service and breakdown.
• Ensure all workstations are kept clean, sanitized and organized at all times while on shift.
• Always ensure that guests with special requests are recognized and attended to with pleasure. Ensuring any special requests are passed along to the server responsible for their service.
• Be aware of guests’ alcohol consumption and notify a supervisor if any signs of intoxication are noticed.
• Ensure that all members and guests have a positive experience at Muskoka Bay Resort by ensuring a superior level of customer service and satisfaction.

SKILLS, ABILITIES, ATTRIBUTES

• Strong communication skills and the ability to work well in a team environment.
• Excellent listening and creative problem-solving skills.
• Be professional in appearance and approach responsibilities in an organized & energetic manner.
• Guest focused with a sincere, helpful, caring and friendly personality.
• Able to work well with others.
• Able to take initiative within given guidelines.
• Able to adapt in a fast paced, constantly changing environment.
• Ability to work all shifts, weekends, and holidays.

EDUCATION & EXPERIENCE

N/A

OUR COMMITMENT TO YOU

We will provide you with a supportive, communication driven workplace.

Provide a company culture that promotes diversity, inclusion, and equity.

Empower you to make decisions and solve problems.

Competitive compensation package that will be commensurate with experience.

Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements : Must be eligible to work in Canada

Wage: $17.60/hour + Gratuities

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodation to participate in the application process, please contact Human Resources to discuss your needs.