Hospitality Manager

Atria Retirement Canada; Whitby; On-site; CAD 54,000 - 63,000; Full time

Job summary

An established industry player is seeking a dedicated Hospitality Manager to lead their dining and housekeeping teams. This role is pivotal in creating memorable experiences for residents by ensuring exceptional service in a well-maintained community. Responsibilities include managing staff, overseeing budgets, and maintaining high standards of cleanliness and service. Join a supportive environment that values work-life balance and offers opportunities for growth. If you’re passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Employer Match

Tuition Reimbursement

Qualifications

• Two years experience in front-of-house supervision and leadership.
• Must possess a valid driver's license and meet motor vehicle policy standards.

Responsibilities

• Direct dining room and housekeeping teams to ensure excellent service.
• Manage labor and supplies budget while controlling expenses.
• Act as Manager on Duty in the absence of General Manager.

Skills

Customer Service

Team Leadership

Budget Management

Labor Scheduling

Basic Computer Skills

Education

High School Diploma or GED

Two-Year Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Hospitality Manager role at Atria Retirement Canada

This range is provided by Atria Retirement Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$54,000.00/yr - $62,100.00/yr

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

In the role of Hospitality Manager (HM), you are responsible for ensuring a well-maintained community with excellent service to our residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable, ensuring residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on walk-in and scheduled tours with prospective residents or interested parties, and completing lease signing.
• Answer incoming telephone calls promptly and in a welcoming manner, transferring calls to appropriate personnel.
• Provide timely feedback to the team and perform performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules according to resident census and budgets, controlling overtime.
• Create a restaurant-style dining atmosphere and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review daily menus with residents and staff, coordinating room service delivery where applicable.
• Support building inspections, quality checks, and ensure compliance with safety rules.
• Train team on Company standards including cleanliness, sanitation, appearance, service, and satisfaction.
• Visually confirm that all tables are set according to standards.
• Resolve issues proactively before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• Perform other duties as assigned.