Home Warranty & Customer Experience Coordinator

Mosaic Community Services; Vancouver; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Mosaic is seeking a Home Warranty & Customer Care Coordinator to ensure homeowners have an exceptional experience from orientation through the warranty period. You’ll coordinate milestones, documentation, and service requests while working with Home Care Technicians, warranty providers, trades, and homeowners.

The ideal candidate is organized, service-minded, and ready to balance customer service, administration, scheduling, and problem solving in a fast-paced environment.

Qualifications

• 2–5 years in a customer-facing role in real estate, construction, hospitality or customer service.
• Bonus if you have experience with new home warranties, work order systems, or a CRM.
• Excellent administrative, time management and organizational skills.

Responsibilities

• Coordinate milestones including project turnover, homeowner orientations, key pickups, warranty documentation, homeowner manuals, service requests, surveys, AGM reminders, and warranty repairs.
• Resolve homeowner inquiries and coordinate warranty service with providers, trade partners, and homeowners.
• Maintain a high-quality customer experience through strong communication and problem solving in a fast-paced environment.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Tools

CRM

Work order systems

Job description

Mosaic is seeking a Home Warranty & Customer Care Coordinator to ensure homeowners have an exceptional experience from orientation through the warranty period. You’ll coordinate milestones, documentation, and service requests while working with Home Care Technicians, warranty providers, trades, and homeowners.

The ideal candidate is organized, service-minded, and ready to balance customer service, administration, scheduling, and problem solving in a fast-paced environment.