Home Health Scheduler & Care Coordinator

Bayshore HealthCare; Fredericton; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Professional development

Job summary

Bayshore HealthCare in Fredericton, NB, is seeking a Client Scheduling Coordinator to be the vital link between patients, families, and healthcare providers. You will schedule care providers based on client needs, geographic area, and staff availability, while ensuring timely updates in the EMR and clear communication with all stakeholders.

The role requires strong customer service skills, healthcare experience, and proficiency with scheduling software and EMR systems.

Qualifications

• Two years minimum customer service experience, preferably in healthcare.
• Strong written and verbal English communication.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with Windows, MS Office, and EMR systems.

Responsibilities

• Engage professionally with patients, families, staff and funders.
• Process funder referrals and EMR updates quickly (Procura).
• Assess service needs with Supervisors, field staff and clients.
• Assign care providers by client needs, area and availability.
• Coordinate caregiver assignments and service delivery.
• Keep patients and staff informed of schedules and changes.
• Document records accurately in the EMR.
• Address patient concerns promptly and escalate when needed.

Skills

Customer service

Communication

Multitasking

Teamwork

English fluency

Education

Secondary School Diploma

Related certificate/diploma e.g. Medical Terminology or Office Administration

Tools

EMR (Procura)

Microsoft Office

Job description

Bayshore HealthCare in Fredericton, NB, is seeking a Client Scheduling Coordinator to be the vital link between patients, families, and healthcare providers. You will schedule care providers based on client needs, geographic area, and staff availability, while ensuring timely updates in the EMR and clear communication with all stakeholders.

The role requires strong customer service skills, healthcare experience, and proficiency with scheduling software and EMR systems.