Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Newcastle; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Online learning

Employee Assistance Program

Discounted services and event tickets

Job summary

LCBO is seeking Holiday Customer Service Representatives to support Ontario stores from November 16 to December 31, 2026. You will help customers with purchases, manage inventory, and participate in campaigns while maintaining a clean, safe store environment.

Required availability includes Friday evenings and weekend shifts; bilingualism (English/French) is a bonus, and you must be eligible to work in Canada. Training will be provided and opportunities for future roles exist.

Qualifications

• Experience delivering helpful customer service in a fast-paced retail environment.
• Ability to work with teammates and adapt to busy holiday shopping periods.
• Comfort with lifting up to 40 lbs./18 kg and standing for long periods.

Responsibilities

• Serve customers using the POS/Cash system to ensure an outstanding experience.
• Promote donations as part of the Spirit of Sustainability campaign.
• Support in-store campaigns and surveys related to customer experience and postal code data.
• Receive inventory, replenish stock, face products, and keep the store clean and safe.

Skills

Customer service

Teamwork

Multitasking

Tools

POS/Cash system

Job description

Location Address: 91 King Ave. W., Newcastle

Salary / Pay: $20.82/hour

At the LCBO, we always have the right spirit! Do you? IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role:

• Reporting to the Store Manager, you will serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.


• Ask for donations as part of our Spirit of Sustainability campaign.


• Participate in the Customer Experience and Postal Code Survey campaigns.


• Receive inventory, replenish stock, face up products on shelves and ensure our store is clean, organized and safe for all.


• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You:

Comfortable supporting customers and working effectively with teammates.

• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).


• You must be at least 18 years old.


• Bilingualism (English and French) is a bonus.

Required Availability:

• Friday (5:00 p.m. - Close)


• Saturday and Sunday (available all day for a 4-to-8-hour shift)

Holiday Availability:

• Christmas Day (December 25)


• Boxing Day (December 26)


• New Year's Eve (December 31)

Additional Availability:

Additional work may be available during the week (Monday - Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.


• Future employment opportunities for eligible employees.


• Employee and Family and Assistance Program.


• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).


• You'll feel good knowing your work is helping make a difference in communities across Ontario.


• There is a world of opportunities at the LCBO...

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Union / Non-Union: Union

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.