Highway Dispatcher

Rippling, Inc.; Abbotsford; Sur place; CAD 65 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive wage & vacation packages

Extended Health Benefits

Growth opportunities

Résumé du poste

Triple Eight Transport Inc. is hiring a Highway Dispatcher in Abbotsford, BC. You will own and manage the dispatch desk, monitor loads and driver hours, and coordinate with maintenance and customer teams to ensure timely service.

Strong communication and problem-solving skills are essential, with relevant dispatch or customer service experience preferred. The role offers a competitive wage, full-time hours, and opportunities to grow within the company.

Qualifications

• Analytical and critical thinking skills.
• Strong problem-solving abilities.
• Proven communication and relation-building skills.
• Minimum of 2 years in dispatch/planning is an asset.
• Minimum of 1 year in customer service is an asset.
• Some post-secondary education is an asset.
• Legal authorization to work full-time in Canada.

Responsabilités

• Own and manage all aspects of the assigned dispatch desk.
• Monitor loads, PTAs, and driver HOS to meet utilization targets.
• Coordinate with Maintenance for inspections with minimal disruption.
• Track temperature-sensitive loads and communicate delays promptly.
• Submit customs documentation accurately and on time.
• Dispatch drivers with complete load information and requirements.
• Support drivers with directions, planning, and inquiries.
• Document driver performance and manage records.
• Escalate issues to Dispatch Manager as needed.
• Coordinate with After Hours and Weekend Dispatcher for coverage.

Formation

Some post-secondary education

Description du poste

Since 2006, Triple Eight Transport Inc. has grown into a trusted asset-based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

The Highway Dispatcher

is responsible for building and maintaining strong business relationships with multiple drivers to seamlessly coordinate them to successfully service customer loads. Ensure to maximize equipment and driver utilization while communicating effectively and efficiently both internal and external to achieve high levels of service.

Responsibilities will include:

1. Dispatch Operations & Utilization

• Own and manage all aspects of the assigned desk.
• Monitor active loads, PTAs, and driver HOS to achieve utilization and mileage targets (KPIs).
• Work with Maintenance to schedule inspections and PMs with minimal impact on operations.
• Track and monitor temperature-sensitive loads.
• Communicate breakdowns, operational issues, and potential delays promptly to relevant teams.
• Ensure customs documentation is submitted accurately and on time.

2. Service Execution & Customer Communication

• Review driver plans prior to dispatch to ensure feasibility; collaborate with planners if adjustments are needed.
• Dispatch drivers with complete load information, customer requirements, permits, and instructions.
• Monitor delivery schedules and communicate potential service failures to Customer Service, After Hours, and Operations Manager.
• Support drivers with directions, trip planning, and operational inquiries.

3. Driver Coordination & Support

• Document driver performance in TMW; provide feedback or follow-up safety/disciplinary actions as required.
• Forward driver’s day-off requests to Dispatch Manager and ensure consistent records are maintained.
• Build strong working relationships with drivers and resolve conflicts constructively.
• Coach drivers to meet mileage, utilization, and service objectives.
• Escalate operational issues to Dispatch Manager as needed.
• Collaborate with After Hours Operations Team Lead and Weekend Dispatcher for any coverage coordination.

Qualifications:

• Analytical and critical thinking skills
• Strong problem-solving skills
• Proven team player with ability to align position goals with corporate strategic goals
• Prove strength in communication and relation building
• Minimum of 2 years of experience in a dispatch or planning role will be an asset.
• Minimum of 1 year of customer service experience would be an asset
• Some post-secondary education is an asset
• Must be legally allowed to work full time in Canada

Why choose Triple Eight Transport Inc.?

• Regular company lunches for special events
• Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
• Opportunities for growth within the company as we continue growing
• Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
• Competitive wage and vacation packages
• Very competitive Extended Health Benefits package for full time employees

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly — but know that your interest in Triple Eight doesn't go unnoticed.

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need — nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support — handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that — use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us — interviews, assessments, case studies, technical evaluations — we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

The pay range for this role is:

65,000 - 70,000 CAD per year (Abbotsford)