Job Title Coordinator

Lookout Housing + Health Society; New Westminster; On-site; CAD 42,000 - 59,000; Full time

Job summary

Lookout Housing and Health Society in New Westminster, BC, is seeking a Coordinator to oversee daily operations of residential, shelter, and outreach programs. You will report to the Program Manager and manage personnel, budgets, financial reporting, and regulatory compliance while maintaining client-centered services.

The role requires strong collaboration, leadership in a unionized environment, and experience with payroll, scheduling, and reporting.

Qualifications

• Post-secondary education in Social Services or equivalent experience.
• Two years of experience in the community social service sector.
• Experience with scheduling, payroll, budgeting and human resources.
• Knowledge of income assistance, affordable housing and health resources.
• First Aid Training Certificate and vulnerable sectors clearance required.

Responsibilities

• Oversee daily operations of Lookout residential, shelter and outreach programs.
• Ensure program goals and minimal-barrier service delivery are maintained.
• Coordinate administration of programs, including documentation and reporting.
• Review and enforce operating policies and procedures; propose changes.
• Liaise with community agencies, government reps, and internal departments to coordinate services.
• Assist with hiring, scheduling, personnel administration, and maintaining employee records.
• Maintain payroll records and ensure timely payroll transactions.
• Support staff development through in-services and continuing education.
• Prepare reports and assist with budgeting, financial analysis and expenditures.
• Maintain financial records including petty cash and donations.
• Ensure health and safety compliance and client privacy policies.

Skills

Collaborative leadership

Staff management

Program reporting

Time management

Communication & conflict resolution

Education

Post-secondary education in Social Services

Tools

Scheduling software

Payroll systems

Budgeting tools

Job description

Coordinator

Date: Nov 5, 2026

Location: New Westminster, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time - Temporary

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: Russell Residence and Housing Centre

3 minute walk from New Westminster Skytrain Station

Days and Hours of work: The schedule for this position is Thursday through Monday. 40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary: $36.54 per hour

Job Summary

The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the Society's goals, philosophy, and minimal barrier approach. The Coordinator assists with personnel management, program administration, budgeting, financial reporting, and regulatory compliance, while maintaining effective communication with internal and external stakeholders and contributing to a safe, efficient, and client-centered service environment.

Job Duties

• Assist in overseeing, managing, and evaluating assigned residential, shelter, and outreach programs.
• Ensure program goals, philosophy, and minimal barrier service delivery are maintained.
• Coordinate the administration of assigned programs, including documentation and reporting systems.
• Review and enforce operating policies and procedures and recommend policy changes.
• Liaise with community agencies, government representatives, and internal departments to coordinate services.
• Assist with hiring, scheduling, personnel administration, and maintaining employee records.
• Maintain payroll records and ensure payroll transactions are accurate and submitted on time.
• Support staff development through in-services and continuing education programs.
• Prepare reports and assist with program planning, budgeting, financial analysis, and expenditure monitoring.
• Maintain financial records, including petty cash, donations, and service-related accounts.
• Ensure compliance with health and safety standards, policies, and applicable regulations.
• Maintain client privacy and confidentiality in accordance with organizational policies and legal requirements.
• Investigate complaints, address operational issues, and recommend appropriate action.
• Participate in management meetings, committees, and professional development activities.
• Perform other related duties as required.

Qualifications & Competence

• Post-secondary education, preferably in Social Services field, or comparable experience
• Two years’ experience working in the community social service sector
• Experience with scheduling, payroll, budgeting and human resources
• Demonstrated knowledge of income assistance, affordable housing and health resources
• A First Aid Training Certificate required and must pass a satisfactory Criminal Record Check with Vulnerable Sectors Clearance

Skills And Abilities

• Strong collaborative approach to delivering and developing programs and services.
• Proven ability to lead and work with a staff team in a unionized environment
• Demonstrated experience collecting program statistics and delivering reports.
• Strong time management skills with the ability to manage a workload with multiple priorities
• Effective communication and conflict resolution skills

Respirator Fit Test Requirement

• This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Applications will be accepted until November 12, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU