Help Desk Technician

Perseus Group, Constellation Software; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the Greater Toronto area is looking for an entry-level Help Desk Technician to provide Tier 1 technical support. This hybrid role involves working from home and traveling to office locations, supporting IT operations, and managing hardware and software issues. Ideal candidates will possess a degree in Computer Science or a related field, and have strong problem-solving skills and a keen interest in continuous learning.

Qualifications

• 1+ year working with Windows Server.
• Enthusiasm for continuous learning.
• Ability to work in a fast-paced, multi-tasking environment.

Responsibilities

• Provide Tier 1 technical support to internal staff and customers.
• Troubleshoot end-user issues with root cause analysis.
• Monitor and maintain system and network performance.

Skills

Problem Solving

Technical Skills

Communication

Education

College or University degree in Computer Science

Tools

Windows Server

Microsoft Systems

Azure

Job description

Direct message the job poster from Perseus Group, Constellation Software

Position Summary

This is a hybrid role based around the Greater Toronto / Kitchener / Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to internal staff and customers.

Job Responsibilities :

• Technical support of Hardware and Software
• Ticket creation, categorization, prioritization, and escalation
• Troubleshoot end-user issues with root cause analysis
• Managing IT contracts and renewals
• Supporting our SaaS operations working with senior IT Admins
• Install, configure, and support our hosted server environments
• Monitor and maintain system and network performance
• Performing after-hour system maintenance (lieu time awarded)
• Upholding company IT Security policies, governance, and compliance

Qualifications and Skills :

• College or University degree in Computer Science or related area of study
• 1+ year working with Windows Server
• Strong problem solving and technical skills
• Strong verbal and written communication skills
• Proven ability to work in a fast-paced, multi-tasking environment
• Enthusiasm for continuous learning
• Bonus : certifications in Microsoft Systems, or Azure

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Software Development

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Help Desk Technician • Old Toronto, ON, Canada