IT Help Desk Technician

Onyx-Fire Protection Services Inc.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

Onyx-Fire Protection Services Inc., a growing fire protection company, seeks an experienced Helpdesk Technician in Mississauga. The role involves providing technical support, managing IT inventory, and ensuring network performance, requiring strong communication skills and experience in EDR/XDR tools. Join a high-performance culture that fosters career growth and teamwork.

Qualifications

• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools and knowledge of Active Directory management required.
• Relevant certifications such as CCNA and CompTIA is a strong asset.

Responsibilities

• Provide Level 1 Support, acting as the first point of contact for technical assistance.
• Oversee IT hardware and software inventory management.
• Monitor network performance and troubleshoot connectivity issues.

Skills

Communication

Collaboration

Problem-solving

Analytical skills

Network monitoring

Education

Bachelor’s degree in Computer Science

Relevant certifications (CCNA, CompTIA)

Tools

EDR/XDR tools

Active Directory

Windows Server

Office 365

Job description

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Onyx-Fire Protection Services Inc. provided pay range

This range is provided by Onyx-Fire Protection Services Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$45,000.00/yr - CA$55,000.00/yr

Direct message the job poster from Onyx-Fire Protection Services Inc.

National Talent Acquisition specializing in the Fire Protection Industry

Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
• Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
• Determine optimal solutions based on the issue and details provided by customers.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Document events and problems, along with their resolutions, in logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and propose possible improvements to procedures.
• Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

• Oversee and maintain accurate records of IT hardware and software inventory.
• Collaborate with relevant teams to optimize inventory levels.
• Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:

• Monitor and respond to security incidents and threats effectively.

Active Directory Management:

• Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:

• Manage user accounts, licenses, and security settings.

Network Monitoring:

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
• Collaborate with network engineers to optimize network infrastructure.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
• Create technical documentation and guides as needed.
• Participate in incident response activities, including identifying, mitigating, and recovering from security incidents.
• Collaborate with the security team to develop incident response plans.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools.
• In-depth knowledge of Active Directory management and Windows Server administration.
• Experience with Office 365 administration and cloud-based services.
• Good understanding of network monitoring and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Relevant certifications such as CCNA and CompTIA are a plus.

Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike.

We deliver preventative maintenance and project services to protect our client’s people and their properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Information Technology

• Industries

  IT Services and IT Consulting

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