Help Desk Technician

Marberg Staffing Ltd.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing firm is seeking a Help Desk Technician for a government agency in downtown Toronto. This temporary role requires expertise in IT support, customer service, and managing helpdesk operations, with a focus on Windows environments and audio/visual systems. Candidates must possess a degree in computer science and relevant certifications, with at least 2 years of onsite support experience.

Qualifications

• At least 2+ years of progressive experience in onsite IT Helpdesk support.
• Professional credentials like A+, Network+, Microsoft are assets.
• Experience with midsize to large corporate IT systems preferred.

Responsibilities

• Provide excellent client-side IT support with a focus on customer service.
• Monitor and manage IT helpdesk ticketing system.
• Deploy, maintain, and troubleshoot workstations and laptops.

Skills

Advanced proficiency in Windows 10 & 11

Microsoft Office 365

Understanding of computer hardware

Knowledge of Audio / Visual systems

Familiarity with TCP / IP concepts

Strong English communication skills

Education

Degree or Diploma in Computer Science / Systems

Tools

A+

Network+

Microsoft Certifications

Job description

Help Desk Technician for government agency client, downtown Toronto.

Job Type : Temporary.

Initial Term : ASAP for approximately 2 months.

Target Compensation : From $25 per hour to $30 per hour, according to experience.

Regular Work Hours : FULL TIME HOURS : 7.5 hours per day not including 1 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (37.5 work hours per week).

Work Location : 100% onsite at client's downtown Toronto office, near Union and GO Stations.

Responsibilities Summary :

Provide excellent client-side, helpdesk IT support, with a strong focus on customer service and timely service delivery. Ensure smooth day-to-day technical operations while contributing to broader IT department initiatives.

• Serve as primary point of contact for first-level technical support, offering troubleshooting assistance, application support, and guidance to end-users in the organization with a focus on high-quality customer service.
• Monitor and manage IT helpdesk ticketing system : triage, troubleshoot, assign, and escalate tickets as needed. Identify recurring issues and recommend proactive solutions to reduce future incidents.
• Provide in-person (desk-side) support for users, resolving issues with laptops, monitors, and other peripherals.
• Deploy, maintain, and troubleshoot workstations and laptops, including OS, hardware, peripherals, and standard software applications. Ensure workstations are patched on a regular basis in accordance with organizational standards.
• Support and maintain meeting room Audio / Visual (AV) and conferencing systems. Proactively test systems before key meetings to ensure functionality and availability.
• Troubleshoot and maintain printer hardware, resolving issues to ensure minimal disruption.
• Provide support for mobile devices, including configuration, connectivity, security, and patching to ensure they meet organizational IT standards.
• Support telephone systems, ensuring seamless communication capabilities for users.
• Maintain IT inventory, ensuring that storage and server rooms are organized, clean, and functional. Assist in secure recycling and repurposing of outdated equipment.
• Additional IT help desk responsibilities as required.

Qualifications :

Education : Degree or Diploma in Computer Science / Systems or related field.

Professional Credentials : A+, Network+, and Microsoft Certifications are assets.

Preferred Work Experience : At least 2+ years of progressive experience in onsite IT Helpdesk support.

Preferred Sector Experience : Midsize to large corporate IT system experience preferred.

Technical and Language Skills Requirements :

• Advanced proficiency in Windows 10 & 11; Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, Teams); and similar additional business software applications.
• Demonstrated understanding of computer hardware, including desktops, laptops, and peripherals.
• Sound knowledge of Audio / Visual and conferencing systems (Microsoft Teams, Zoom, Webex).
• Familiarity with basic printer troubleshooting.
• Familiarity with TCP / IP networking concepts, including switching, routing, and wireless technologies.
• Knowledge of Microsoft Teams Voice or VoIP telephony systems an asset.
• Strong English communication skills, both written and verbal, including satisfactory business writing skills, and professional telephone manners.

Task -Based Qualifications and Additional Attributes :

• Punctual, responsible, and reliable. Demonstrated record of professional conduct and character.
• Focused and able to work effectively with minimal direction and supervision, to prioritize tasks effectively, and to manage volume targets and due dates.
• Pleasant and courteous. Demonstrated commitment to client service and professional representation of the organization.
• Proficient de-escalation skills. Ability to surmount internal and external job pressures. Excellent listening skills, and the ability to provide and receive effective feedback.
• Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.
• Superior attention to detail, and organized, methodical approach to completion of tasks.
• Demonstratedabilitytoworkwell bothindependently andcollaboratively, and in an advisory capacity,and liaise effectively with a wide and diverse range of internal and externalstakeholders.

Additional Requirements :

• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to work 100% onsite, abiding by organization health and safety policies.
• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Satisfactory Background Checks, Technical Skills Evaluations, and Employment References.

Application Notes :

Recommended Application Date : ASAP, as client is moving quickly. Qualified applications may be contacted same day as date of application.