Help Desk Specialist

Insight Global; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking team as a Help Desk Agent, where you will provide essential first-level support in a dynamic banking environment. This role is perfect for those who thrive in fast-paced settings and are dedicated to client satisfaction. You'll be part of a 12-month contract with a hybrid-remote schedule, engaging with innovative technology solutions that contribute to the bank's digital transformation. If you have a passion for technology and a commitment to excellence, this opportunity is tailored for you. Embrace the challenge and make a difference in the world of banking technology!

Qualifications

• 1+ year experience in technical/help desk support in Windows OS.
• Strong knowledge of first and second level support.

Responsibilities

• Provide first level support for technology products or applications.
• Resolve escalated client needs and improve operational efficiencies.

Skills

Technical Support

Client-Centric Mindset

Multi-tasking

Problem-Solving

Education

Post-secondary education

Tools

Microsoft Office Suite

Citrix VPN

Global Protect

Microsoft Authenticator

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.00/hr - CA$23.00/hr

* Some prior technical/help desk experience (1+ year experience) in Windows OS environment.

* You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment.

* Experience with Microsoft application software (Word, Excel, Outlook, etc.).

* Strong client-centric mindset. You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it's the right thing to do.

* Post-secondary education.

Nice to Have Skills & Experience

* Familiar with Citrix VPN.

* Familiar with Global Protect (Paolo Alto).

* Familiar with Microsoft Authenticator (MSA).

Job Description

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. You'll be a key part of an innovative, 'first to market' technology culture, contributing to the banks digital transformation. This is a 12 month contract, hybrid-remote schedule, with morning to evening and weekend shifts.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative

Industries

Banking