Help Desk Analyst

Tatham Engineering; Guelph; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Profit sharing

Flexible work arrangements

3 weeks vacation

Professional development

Dues reimbursement

Social events

Job summary

Tatham Engineering is seeking a Help Desk Analyst to join our Information Technology group, based in Guelph, Barrie or Orillia. The role focuses on end-user support and IT infrastructure management, serving as the first point of contact across multiple channels.

Join a community-focused, award-winning firm that values mentorship and offers challenging, rewarding work in a collaborative environment with opportunities to advance technical skills.

Qualifications

• Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable).
• 0-2 years of relevant experience.
• Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts.
• Strong troubleshooting skills with excellent customer service and communication abilities.
• Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment.
• Proactive, can-do attitude with willingness to learn and expand technical knowledge.
• Excellent interpersonal and telephone skills with patience for all technical skill levels.
• Experience in AI chatbot builds and applied AI workflows would be an asset.
• Experience or background in a civil engineering firm or similar environment would be an asset.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide first response to user support requests via phone, email, walk-ins, and ticketing systems.
• Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals).
• Install software and provide technical support through documentation, training, and troubleshooting.
• Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365.
• Monitor and maintain IT Support ticket queues with accurate, detailed documentation.
• Troubleshoot network connectivity, VPN configuration, and infrastructure issues.
• Support mobile device provisioning and setup for wireless telecom devices (iOS, Android).
• Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts.
• Perform routine system updates, health checks, and maintenance on hardware and software.
• Provide technical onboarding for new employees including email, software setup, and tool access.
• Perform maintenance of printers, peripherals, and low-voltage equipment (access control, intercom systems).
• Assist with special projects, IT initiatives, and ad-hoc technical support as needed.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Customer service

Communication

Time management

AI chatbot experience

Civil engineering background asset

Driver's license

Education

IT / Computer Science background

Job description

Are you a recent IT graduate eager to advance your career with a dedicated, community-focused, award-winning company? Tatham Engineering offers the opportunity to join a supportive team that values mentorship and provides challenging, rewarding work. Put your knowledge and experience to meaningful use in an environment where collaboration and learning from experienced professionals are encouraged.

We are seeking a Help Desk Analyst to work in the Information Technology group based out of either our Guelph, Barrie or Orillia office. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels.

The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative environment.

Key Responsibilities

• Provide first response to user support requests via phone, email, walk-ins, and ticketing systems
• Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)
• Install software and provide technical support through documentation, training, and troubleshooting
• Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365
• Monitor and maintain IT Support ticket queues with accurate, detailed documentation
• Troubleshoot network connectivity, VPN configuration, and infrastructure issues
• Support mobile device provisioning and setup for wireless telecom devices (iOS, Android)
• Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts
• Perform routine system updates, health checks, and maintenance on hardware and software
• Provide technical onboarding for new employees including email, software setup, and tool access
• Perform maintenance of printers, peripherals, and low-voltage equipment (access control, intercom systems)
• Assist with special projects, IT initiatives, and ad-hoc technical support as needed

Key Position Requirements

• Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)
• 0-2 years of relevant experience
• Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts
• Strong troubleshooting skills with excellent customer service and communication abilities
• Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment
• Proactive, can-do attitude with willingness to learn and expand technical knowledge
• Excellent interpersonal and telephone skills with patience for all technical skill levels
• Experience in AI chatbot builds and applied AI workflows would be an asset
• Experience or background in a civil engineering firm or similar environment would be an asset
• Valid driver’s license and reliable transportation

Why Tatham?

At Tatham, our key values are reflected in everything we do. We aim to be the engineering consulting firm of choice by upholding our core values: Service, Communication, Teamwork, Relationships & Community. Our company has experienced significant growth by putting these values into action.

What We Offer

• Competitive compensation, benefits, health spending account, RRSP matching and profit sharing
• Flexible work arrangements and work-life balance
• Paid volunteer opportunities
• Vacation starting at 3 weeks minimum for all positions – prorated in the first year
• Challenging and rewarding work on notable projects
• Professional development, training, mentorship program and career progression opportunities
• Reimbursement for annual professional dues
• Collaborative and engaging workplace environment
• Regular office/team socials and recreational outings, including an activity allowance for approved events
• Shareholder opportunities

Company Information

Tatham Engineering is a Canadian employee-owned, consulting engineering firm that specializes in Coastal, Land Development, Municipal, Structural (Buildings and Bridges), Transportation, Water Resources, Water & Wastewater, Electrical and Mechanical engineering, and provides specialized services in Air & Noise, Climate Resilience and Hydrogeology. The firm was founded in Collingwood, Ontario, in 1988 and currently employs over 200 staff with branch offices in Barrie, Bracebridge, Guelph, Orillia and Ottawa.

Tatham is proud to be recognized as one of Southwestern Ontario’s Top Employers of 2026 and Canada’s Top Small & Medium Employers of 2026.

Diversity, Inclusion, and Accommodations

Tatham Engineering is an equal opportunity employer that values diversity in the workplace and welcomes applications from all qualified candidates. We are committed to ensuring the selection process is inclusive, accessible, and barrier-free. If you require accommodation, please contact Human Resources at [e-mail] and the request will be addressed confidentially.

Expected Hiring Range for This Position

$45,000 to $55,000

Compensation will reflect the unique skills and experience each candidate brings to the role. The posted range serves as a general guideline, and final offers may vary.