Hell's Kitchen Assistant General Manager

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive wage and benefits

Shuttle service

Circle of Service program

Job summary

Hell’s Kitchen at River Cree Resort & Casino is seeking an Assistant General Manager to lead the front-of-house team in a high-volume, fine dining setting. You will uphold brand standards, drive guest experiences, and ensure precise execution across all service levels.

You will report to the General Manager and Director of F&B, oversee schedules, payroll, training, and mentoring, and collaborate with a skilled management team to optimize operations, safety, and profitability.

Qualifications

• Minimum 5+ years of managerial experience in a high-volume, upscale restaurant.
• Proven ability to lead front-of-house teams to deliver exceptional guest experiences.
• Strong scheduling, payroll, and staff development experience.
• Excellent written and verbal communication with polished leadership presence.

Responsibilities

• Lead front-of-house team to deliver exceptional service in a fine dining environment.
• Oversee scheduling, payroll, disciplinary actions, training and mentoring for staff.
• Ensure opening/closing procedures are completed and safety standards are met.
• Maintain brands standards and guest experience for Hell’s Kitchen, including VIP guests.
• Manage budgets, forecasting, and P&L implications for F&B operations.

Skills

Leadership

Team management

Staff training

Communication

Guest service mindset

Tools

Proserve/ProTect

Job description

Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. Reporting to the General Manager and Director of F& B, as an Assistant General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment.

Key Responsibilities

• Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.


• Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff.


• Complete opening day and closing night procedures.


• Ensure associates are prepared for their shifts and comply with policies on attendance and uniform.


• Perform daily shift meetings and communicate the next day events to the following Shift Supervisor.


• Creating, managing and implement F&B/HK departmental policies & procedure.


• Ensure maintenance of safety and sanitation standards and policies.


• Provide overall direction, coordination, and ongoing evaluation of operations.


• Use a \"hands-on\" approach to management.


• Maintain immaculate dining and kitchen environments that exceed health code and brand standards.


• Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff of Hell’s Kitchen Restaurant.


• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.


• All other duties as assigned

Guest Experience

• Deliver a bold, engaging guest experience that reflects the high standards of the Hell’s Kitchen brand.


• Resolve guest concerns with poise and urgency; ensure VIP and high-profile guests receive personalized service.


• Drive service innovation while protecting the integrity of the brand.


• Always look for the latest trends in the market to enhance the guest experience.

FINANCIAL MANAGEMENT

• Manage budgets, forecasts, and P&L statements outlined by Director of F&B.


• Implement strategic plans to increase sales, manage margins, and optimize labor.


• Drive performance through smart purchasing, inventory control, and vendor management.


• 5+ years of Manager experience in a high-volume, upscale or fine dining restaurant.


• AGLC - Proserve/ProTect preferred


• Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls.


• Proven success leading and motivating large teams in a fast-paced, demanding environment.


• Polished communication skills and presence; able to lead with authority, charisma, and confidence.


• Extensive knowledge of wines & cocktails.


• Experience working in branded concepts is a strong plus.


• Passion for culinary excellence and theatrical guest experiences.


• Excellent written and oral communication skills.


• Ability to meet deadlines in a rapidly changing business environment.


• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.


• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.


• Self-planning skills are sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities and business demands.


• Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.


• Manages workload independently and works well in teams.


• Experience and proven success working with senior management and in a corporate environment.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.


• Shuttle service from West Edmonton location.


• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.


• An opportunity to work within a progressive, exciting team environment.


• An opportunity to work with a skilled Management team.