Heavy Haul Dispatcher

Force Inspection Services; Saskatoon; On-site; CAD 52,000 - 68,000; Full time

Job summary

Q-Line Trucking is seeking a Heavy Haul Dispatcher to coordinate daily dispatch operations for a fleet of drivers. You will optimize load planning, monitor driver activity, and ensure on-time service while managing cross-border requirements and regulatory compliance.

Ideal candidates have 1–2 years in transportation, heavy haul dispatch or fleet coordination experience, and a strong ability to communicate clearly with drivers and internal teams to keep operations running smoothly.

Qualifications

• High School Diploma or GED.
• 1–2 years in transportation industry preferred.
• Heavy haul dispatch or fleet coordination experience asset.
• CCLP designation asset.
• Experience with cross-border freight and customs documentation asset.

Responsibilities

• Dispatch and manage a fleet of drivers, assigning loads and instructions.
• Optimize fleet productivity through load planning.
• Coordinate with planning, sales, and operations teams to support freight execution.
• Monitor driver and equipment activity to maintain service levels.
• Confirm ETAs, appointments, and cross-border requirements (PARS/PAPS).
• Communicate load updates to internal teams.
• Support drivers with on-road issues and customer-related challenges.
• Ensure compliance with hours of service and cross-border regulations.
• Act as primary point of contact for drivers.
• Partner with HR and Safety on compliance and driver matters.
• Support safety initiatives, including cargo securement and incident reporting.
• Manage driver scheduling, including time off and return-to-work coordination.

Skills

Strong communication

Transportation systems

Dispatch software

Time management

Team collaboration

Problem solving

Change management

Education

High school diploma or GED

Tools

Dispatch software

Job description

• Employee Type Full Time
• Required Degree High school

The Heavy Haul Dispatcher is the primary point of contact between drivers and the company, responsible for coordinating daily dispatch operations and ensuring efficient, on-time service. This role supports driver performance, equipment utilization, and compliance with company policies, safety standards, and customer requirements. Success in this role requires strong communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. This role requires subject matter knowledge and understanding in specialized, over-dimensional and heavy haul transportation requirements.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Dispatch and manage a fleet of drivers, assigning loads, tasks, and instructions to meet operational requirements
• Optimize fleet productivity through effective load planning, reducing empty miles and improving revenue per mile
• Coordinate with planning, sales, and operations teams to support freight execution
• Monitor driver and equipment activity, addressing issues quickly to maintain service levels
• Confirm ETAs, appointments, and required documentation, including cross-border requirements (PARS/PAPS)
• Communicate load updates and changes to internal teams in a timely manner
• Support drivers with on-road issues and customer-related challenges
• Ensure compliance with transportation regulations, including Hours of Service and cross-border requirements
• Act as a primary point of contact for drivers, building strong working relationships
• Partner with HR and Safety teams on compliance, performance, and driver-related matters
• Support safety initiatives, including cargo securement and incident reporting
• Manage driver scheduling, including time off, leaves, and return-to-work coordination

KNOWLEDGE, SKILLS & ABILITIES

• Strong technical aptitude and ability to work within transportation systems and dispatch software
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong time management, organization, and prioritization skills
• Effective problem-solving and decision-making abilities in a fast-paced environment
• Ability to manage changing priorities and respond to urgent or last-minute issues
• Strong understanding of transportation operations, dispatch processes, and driver support
• Ability to collaborate across teams and build strong relationships with drivers and internal stakeholders
• Availability to support operations outside of standard business hours as required

At Q-Line Trucking, we believe people are the heart of what we do. Our culture is built on collaboration, integrity, and investing in our team. When you join Q-Line, you become part of a company that values professional growth, celebrates contributions, and is committed to making a positive impact—on the road and in the workplace.

Join a team that’s passionate about what we do and driven to do it well!

Requirements

• High School Diploma or GED required
• 1–2 years of experience in the transportation industry preferred
• Heavy haul dispatch or fleet coordination experience is considered an asset
• CCLP designation is considered an asset
• Experience with cross-border freight and customs documentation is considered an asset

Additional Information

• Is this requisition for a backfill or a new position? Backfill