Hearing Care Counsellor

Canadian Hearing Services; Barrie; On-site; CAD 50,000 - 65,000; Full time

Job summary

Canadian Hearing Services in Barrie is seeking a Hearing Care Counsellor to provide individual counselling, support, and case management for eligible clients aged 55+ with hearing loss. The role requires a Bachelor’s degree in Social Services and 3–5 years of counselling experience with the elderly, with French as an asset.

A valid driver’s license is required; travel within the service area may be needed. The position is a full-time, 1-year contract, Monday–Friday, 9:00 a.m.–5:00 p.m., to cover

Qualifications

• Bachelor’s degree in Social Services field.
• 3–5 years counselling experience with the elderly.
• Proficiency in French or another second language is an asset.
• Knowledge of hearing loss field and evaluation using audioscope and audiometer.
• Ability to instruct clients on hearing aids and assistive listening devices.

Responsibilities

• Provide individual counselling, support, and case management for eligible HCC clients (55+ and hard of hearing/deaf).
• Liaise with counsellors, agencies, and services to promote client independence and empowerment.
• Manage a varied workload with deadlines and travel within the service area as required.

Skills

Counselling

Communication

Interpersonal skills

Driving license

Education

Bachelor’s degree in Social Services

Tools

Audioscope

Audiometer

Job description

Canadian Hearing Services (CHS) has an opening for a Hearing Care Counsellor based in Barrie. Reporting to the Program Manager, the Hearing Care Counsellor will be responsible for providing individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (age 55 and up and hard of hearing or deaf).

This will be a full-time, 1-year contract position, working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is due to a maternity leave.

The ideal candidate will have a Bachelor’s degree in the Social Services field along with 3-5 years’ counselling experience with the elderly. Proficiency in French or another second language is an asset. You also have proven knowledge of and experience in the hearing loss field including evaluating hearing loss utilizing audio scope and audiometer testing devices as well as providing general instruction to clients in the use, care, and maintenance of hearing aids and assistive listening devices.

You have excellent administrative, communication, and interpersonal skills including liaising and consulting with other counsellors, agencies, and services to promote the independence and empowerment of clients with acquired hearing loss, so as to enhance daily functioning, safety and social access. You have a sense of urgency and can handle a pressurized environment with the ability to manage a varied workload with competing priorities and deadlines. A valid driver’s license and access to a reliable vehicle are required for this role, as travel within the service area may be required.

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – September 18, 2026, External – Until Filled

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

• Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.