Healthcare SOC Lead & Dispatch Coordinator

Securiguard Services Ltd.; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Fun events

Collaborative culture

Training growth opportunities

Purpose-driven work

Job summary

Securicare is seeking a Healthcare Security Operations Center (SOC) Operator Lead to support our healthcare security operations at Vancouver Coastal Health sites in Metro Vancouver. You will monitor security systems, coordinate incident responses, and support frontline staff to ensure a safe environment for patients, staff, and visitors.

This role requires decision-making under pressure, clear communication, and a focus on patient safety.

Qualifications

• Certified security professional with defences to monitor patient safety.
• Experience in fast-paced healthcare or security environments preferred.
• Proficient in incident reporting and coordination with clinical teams.

Responsibilities

• Receive, prioritize, and dispatch calls related to security incidents, medical emergencies, and patient-related concerns.
• Monitor CCTV, access control, fire and life safety systems, and alarms to detect and respond to security risks.
• Dispatch security personnel and coordinate responses to incidents across healthcare sites.
• Act as the central point of contact between security teams, clinical staff, and external emergency services.
• Maintain logs of all incidents, calls, and dispatch activities.
• Support frontline staff during high-risk situations, including patient escalation, behavioral incidents, and emergencies.
• Communicate clearly with patients, staff, and external agencies during critical situations.
• Coordinate emergency responses, including lockdowns, evacuations, and medical events.
• Generate reports on incidents, response times, and operational activities for leadership review.
• Ensure compliance with site protocols, post orders, and healthcare safety standards.

Skills

Security operations

CCTV monitoring

Incident response

Communication

Emergency procedures

Multitasking

Report writing

Education

BC Security Worker Licence

Tools

TrackTik

Dispatch software

Two-way radios

Job description

Securicare is seeking a Healthcare Security Operations Center (SOC) Operator Lead to support our healthcare security operations at Vancouver Coastal Health sites in Metro Vancouver. You will monitor security systems, coordinate incident responses, and support frontline staff to ensure a safe environment for patients, staff, and visitors.

This role requires decision-making under pressure, clear communication, and a focus on patient safety.