Healthcare Security Site Supervisor

Paladin Security; Town of Bridgewater; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Job summary

Paladin Security is seeking a Healthcare Site Supervisor to manage security operations at multiple hospitals on the South Shore region. You will lead the security team, ensure compliance with client and Paladin policies, and maintain daily incident reporting and audits.

You will work closely with the Client Service Manager to meet client needs, oversee scheduling, payroll accuracy, and staff development while upholding high safety standards and professional appearance across shifts.

Qualifications

• High School Diploma or GED required.
• First Aid/CPR certification required.
• Previous security supervisory experience preferred.

Responsibilities

• Run the shift and staff, including daily paperwork such as incident reports, daily log sheets, sign-in/out sheets, and monthly audits.
• Supervise security operations to client and Paladin policies; act as frontline Paladin representative at the site.
• Develop and enforce site policies; ensure paperwork is completed to Paladin standards; investigate issues and relay findings to the Management Team.
• Coordinate with Client Service Manager to meet client needs and ensure site operations run effectively.
• Schedule staff, maintain payroll accuracy biweekly, and ensure proper professional appearance per Paladin policy.
• Conduct regular quality assurance checks; maintain positive relationships with site staff and report to CSM.

Skills

Team leadership

Incident reporting

Shift management

Communication

Education

High School Diploma/GED

First Aid/CPR

Job description

Healthcare Security Site Supervisor(Healthcare)

Site: South Shore Regional Hospital, Fisherman's Memorial Hospital, Queens General Hospital, & Roseway Hospital

Overtime: After 48 hours

Posting Date: September 9, 2026

Internal Closing Date: September 15, 2026

Key Responsibilities:

The Site Supervisor is tasked with running the site and the operations of the site to the specifications laid out by the Client Service Manager (CSM), the client and the policies and procedures of Paladin Security. The Site Supervisor is also to foster a safe and energetic work environment for their team and to ensure their own duties and objectives are fulfilled.

The Site Supervisor is responsible for the direct supervision and monitoring of all security related duties for their Site.They are to ensure that all security operations are adhered to and that policies and procedures of both the client and Paladin Security Group are followed. You are responsible for all aspects of Paladin’s day to day business at your site; you are the frontline representative and extension of the Paladin Management Team.

As a Paladin Supervisor you’re expected to assist with the continued development of all officers working at your site as well as the enforcement and development of new and existing policies and procedures. You should ensure that all paperwork (ex. Daily reports, Incident Reports, Vacation Requests, etc.) is completed in full and to the standards expected by Paladin and our Clients. You are expected to investigate all issues/complaints brought forward to you and pass those findings on to the rest of the Paladin Management Team.

In the most basic terms, a Paladin Supervisor will work closely with their assigned Client Service Manager to ensure that all of the needs of the Client are being met and that the security department at their site is running in the most effective manner possible

Specific Duties

• Run the shift and the staff with it effectively. This includes daily paperwork including the audit and review of daily incident reports, daily log sheet, contractor sign in/out sheet, shift sign in log, memo book and monthly audit forms
• Operational requirements that must be met include the following but are not limited to; escorts, daily unlocks and lock ups, accesses, and any emergency response that arises (i.e. Fire alarms, first aid calls, etc)
• Responsible for ensuring all incidents reports written during their shifts are legible and comprehendible and all accounted for
• Must also have knowledge of the Operation Manuals and the information at base to contact whomever is necessary
• Responsible for ensuring open communication amongst their staff and with the CSM. Problems with morale, or with staff, must be reported immediately to ensure that the shifts run smoothly
• Ensure the office(s) used by the security team is kept clean and that all binders are audited weekly
• Develop or implement programs, initiatives or changes as needed or requested by the client or CSM
• Ensure the integrity of the key control and passes program, including ensuring that accounted for and will not distribute any equipment without checking proper identification of staff or contractors
• Check the pertinent email accounts and print off necessary memos for the appropriate binders signing their names at the bottom as having completed this task
• Ensure team has been briefed properly at the beginning and end of their shifts and that the officers on their shifts have received their breaks in a timely manner.
• Conduct regular quality assurance checks with various departments and contacts within the site, maintaining positive relationships with site staff and regularly reporting to the CSM regarding site relations
• Regularly audit the notebooks of the officers ensuring the high quality of security personal we are to have at the site.
• When Issuing disciplinary citations or accolades forward the paperwork to the CSM as soon as able
• Responsible for scheduling, entering the schedule, ensuring that changes in team are completed to ensure payroll accurate every two weeks and training of their staff. Staff is to be directed by the Site Supervisors to be attired professionally and in a manner consistent with Paladin’s policies on dress & deportment
• Carry out daily duties which are (but not limited to); checking emails and answering any pressing issues

Education Requirements (All)

High School Diploma/GED
First Aid/CPR

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Service Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, School Hours, Weekends, Summers.

Relocation is not provided and travel is required occasionally