EPL Full Time Shift Supervisor and Team Lead

Paladin Security; Edmonton; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Great Place To Work Certified 2026

Job summary

Paladin Security in Edmonton is seeking a Full-Time Shift Supervisor and Team Lead to oversee daily security operations during their shift and coordinate with the Client Service Manager, site operators, clients and tenants. You will lead security staff, ensure policy compliance and document actions, aiming to keep people and property safe.

The role requires daytime weekday availability and a strong customer service mindset, with leadership responsibilities and the ability to manage incidents

Qualifications

• Security experience required.
• Security license required.
• Supervisor experience is an asset.
• First Aid is an asset.
• Authorized to legally work in Canada.

Responsibilities

• Have excellent customer service skills.
• Supervise the training of security officers.
• Set up and monitor security operations for specific events.
• Coordinate staff when responding to emergencies or fire/panic alarms.
• Review officers daily reports, incident reports and notebooks.
• Be familiar in the use of relevant technology and equipment.
• Investigate and resolve security and safety issues.
• Report all safety issues and security related problems to the Client Service Manager.

Skills

Security experience

Supervision

Communication

Education

Grade 12 or GED equivalent

Job description

EPL Full Time Shift Supervisor and Team Lead(Paladin Security)

The Shift Supervisor will work closely with the Client Service Manager to ensure that the day to day operations of the site during their shift are running smoothly. The Shift Supervisor will also be working in close contact with the building operators, clients and the tenants of the buildings if applicable. The Shift Supervisor will organize and oversee all security operations during his shift. Security Officers will report to the Shift Supervisor and will be under the Shift Supervisors command while implementing policies and procedures and maintaining security standards. As a Shift Supervisor, you will have to demonstrate excellent communication skills, strongly commit to the policies and procedures of the site and look out for all hazards and threats to safety. The Shift Supervisor will have a number of officers under his/her responsibility and must exhibit leadership skills as well as properly documenting and forwarding concerns and corrective actions to the Client Service Manager. The Shift Supervisor's goal is to create and preserve an environment where employees, visitors and property are safe and well-protected.

This position is Monday to Friday and full availability is required to be considered.

Shift Supervisor’s Responsibilities

• Have excellent customer service skills
• Supervise the training of security officers
• Set up and monitor security operations for specific events
• Coordinate staff when responding to emergencies or fire/panic alarms
• Review officers daily reports, incident reports and notebooks.
• Be familiar in the use of relevant technology and equipment
• Investigate and resolve security and safety issues
• Report all safety issues and security related problems to the Client Service Manager

Job Qualifications

Security experience is requiredSecurity license is requiredSupervisor experience is an assetFirst Aid is an asset Authorized to legally work in Canada

Education Requirements (All)

Grade 12 or GED equivalent

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

This job reports to the Client Service Manager

This is a Full-Time position1st Shift, 2nd Shift.