Healthcare Program Manager - Care Coordination & Ops

Lifemark Health Group; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

Lifemark Health Group is seeking a Program Manager to oversee the end-to-end delivery of Lifemark’s centralized operating model supporting WSIB programs. The role reports to the Senior Director, Channel Operations and acts as the primary contact for WSIB and the Ontario Workers’ Network.

The successful candidate will manage intake, triage, provider network performance, reporting, and billing integrity across a province-wide Lifemark clinic network, ensuring timely, high-quality return-to-work

Qualifications

• 7-10+ years of experience in program management, healthcare operations, or large-scale service delivery.
• Experience managing multi-site or network-based service delivery models.
• Strong financial and operational acumen, including reporting and billing.
• Experience with rehabilitation, occupational health, or disability management is a plus.

Responsibilities

• Act as the primary interface with WSIB & OWN for all operational matters.
• Lead governance activities including Monthly and Quarterly Business Reviews.
• Provide proactive communication on program performance, risks, and system pressures.
• Manage issue escalation and resolution in collaboration with the client.

Skills

Program management

Healthcare operations

Multi-site operations

Client relationship management

Financial acumen

Data analytics

Job description

Lifemark Health Group is seeking a Program Manager to oversee the end-to-end delivery of Lifemark’s centralized operating model supporting WSIB programs. The role reports to the Senior Director, Channel Operations and acts as the primary contact for WSIB and the Ontario Workers’ Network.

The successful candidate will manage intake, triage, provider network performance, reporting, and billing integrity across a province-wide Lifemark clinic network, ensuring timely, high-quality return-to-work