Healthcare Customer Success Manager — Clinics & Data

Cosm Medical Corp.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Cosm Medical Corp. in Toronto is seeking a Customer Success Manager to own the clinic experience from onboarding through orders, delivery and follow-up. You’ll be the go-to contact for clinicians, support adoption of our apps, and work with product, quality and software teams.

This role is based at Cosm’s MaRS office (101 College St.) in Toronto, fast-moving startup culture, with travel optional. You’ll maintain CRM data, track metrics, gather customer stories, and help training and webinars for

Qualifications

• College diploma or Bachelor’s degree in marketing, business, communications, health sciences or related field.
• 3–5 years of experience in customer success, account management or customer support in healthcare.
• Hands-on experience with a CRM (HubSpot, Salesforce) and customer reporting.

Responsibilities

• Own the clinic customer onboarding, orders, delivery and follow-up.
• Lead onboarding for new clinics with training and process improvements.
• Manage feedback and complaints with Quality under the QMS and turn insights into product improvements.
• Track customer satisfaction and retention, and report metrics to leadership.
• Support marketing with customer stories, webinars and clinician materials.
• Maintain up-to-date clinician resources and ensure proper review steps for medical device marketing.

Skills

Customer obsession

Project management

Communication skills

Tech savvy

Independent worker

Cross-functional

MS Office

Bilingual English/French

Education

College diploma or bachelor’s degree in marketing, business, communications, health sciences or related field

Tools

HubSpot

Salesforce

Job description

Cosm Medical Corp. in Toronto is seeking a Customer Success Manager to own the clinic experience from onboarding through orders, delivery and follow-up. You’ll be the go-to contact for clinicians, support adoption of our apps, and work with product, quality and software teams.

This role is based at Cosm’s MaRS office (101 College St.) in Toronto, fast-moving startup culture, with travel optional. You’ll maintain CRM data, track metrics, gather customer stories, and help training and webinars for